Thank you for the update and suggestion.
Have you visited our help site? (You can get there by going to the
FolderShare website and click "Help Central".)
There is no FAQ for your exact case but "Connect a computer to a library"
could have helped you. We will consider adding FAQs as needed.
Thank you
"Jon S" wrote:
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> I've been using Foldershare for months to share family photos with my
> elderly father over the Internet. Today he called to say he had
> stopped receiving my files (due to a problem a week ago on my end), so
> I tried to walk him through diagnosing Foldershare over the phone.
>
> After trying a few things unsuccessfully, I finally had him completely
> uninstall Foldershare and then download and reinstall it from the web
> page, to make sure he has the current version. It installed OK and
> the icon appeared in his system tray, saying he was Online.
>
> Next I tried sending him another "invitation" to rejoin my library.
> Foldershare refused to allow me to send one. Each time I removed him
> from the list of members and then told the dialog to invite him again,
> it simply added his email address back onto the list and did nothing
> else. It apparently refused to send an email because it already
> thought he was a member. (This looks like a bug to me.)
>
> To get past this problem I eventually figures out I had to remove ALL
> of the users from my library and then input ALL of their email
> addresses again. This time it sent an email to everybody (even though
> I was only trying to fix one person's problems).
>
> My father used the button in the email he received to go to
> Foldershare's web site, and like I had hoped it showed my library
> name, the number of files in it, and so on. But under the heading
> "Your computers connected to this library" my father's web page said
> "You don't have any computers synchronizing with this library." He
> clicked "Synch with a new computer", but then Foldershare said "You
> don't have Foldershare installed on any computers yet.....". This
> makes no sense, as he has the software installed on his system. The
> Foldershare icon appears in the System Tray just as expected.
>
> So no matter what we tried, he has been unable to reconnect my library
> to the folder on his hard drive. And I'm stumped.
>
> Why is Foldershare being so stubborn? What can I do to get him set up
> again? What procedure should remote users use if they need to
> reconnect to another person's library? Is there a way to do this
> without having to send them another invite email?
>
> Thanks,
>
> Jon
> Systems Analyst
>
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