On Jun 10, 2:29*am, Steve Johnson
<SteveJohn...@xxxxxx> wrote:
Quote:
> An upgrade of Windows Vista Ultimate Edition to Service Pack 1 (Vista SP1)
> caused Outlook 2007 to break. *The problem was repeatable, and we cured the
> problem by UNINSTALLING Vista SP1. Clearly this is not a long term solution,
> but there is a conspicuous BUG that needs to be fixed.
>
> Background: We use Outlook 2007 to connect to a Microsoft Exchange Server.
> When you are browsing your mail folders while connected to the Server online,
> Outlook apparently does a TCP/IP transaction with the server as you click
> each folder in the Mail Folders Navigation Pane.
>
> After the upgrade to Vista SP1, Outlook began to hang forever at the instant
> one clicked a new folder in the mail folder list. An information dialog box
> would pop up saying "Attempting to contact server xxx.xxxxx.xxx", and the
> cursor would change to the rotating "in progress" circle. This process would
> never end until one manually closed Outlook.
>
> A typical event log error message looked like this: "The program OUTLOOK.EXE
> version 12.0.6300.5000 stopped interacting with Windows and was closed. To
> see if more information about the problem is available, check the problem
> history in the Problem Reports and Solutions control panel. Process ID: 16f0
> Start Time: 01c8c513f5615fe3 Termination Time: 0"
>
> With further experimentation, we discovered that WHILE Outlook is hung,
> waiting for the server tranaction that never occurs, if one DISABLES the
> specific Internet adapter in use, and then RE-ENABLES it (using the Network
> Connections window), the server transaction completes and Outlook unhangs.
>
> This behavior was repeatable, and persisted even when (1) all COM add-ins
> were disabled, and (2) Outlook was run in Safe Mode, and (3) when different
> Ethernet adapters were used.
>
> A complete uninstall of Windows Vista Service Pack 1 cured the problem.
Interesting... and, yet I am running Vista Ultimate with SP1 and
Outlook 2007 and (1) Outlook does not hang and (2) I see no unusual
events in the event log when using Outlook. There is something
different about either your Outlook 2007/Vista client or your Exchange
Server.
Did you check for MS Office updates and patches on the Exchange Server
to see it these were current?
-solon fox