smh wrote:
Quote:
>
> Hi everyone. My laptop started freezing up some times lately, but
> yesterday I turned it on and got the Blue Screen. Now, whenever I turn
> it on, it boots directly into Safe Mode. Problem is, at the login screen
> it will NOT recognize my keyboard or mouse, making it impossible for me
> to login.
>
> I have confirmed that my mouse and keyboard are fine because they work
> when I launch the boot menu. I have run Startup Repair countless times,
> chkdsk a couple of times, but nothings working.
>
> I have the Vista CD that came with my laptop but I would really rather
> not completely reinstall Vista because I have many important documents
> and family photos that I have not backed-up.
1. Pull the hard drive, put it in an external enclosure, attach it to a
working computer, and copy the data off.
2. Without knowing the exact text of the Blue Screen, particularly if it
refers to a specific file, it isn't possible to know what has caused the
issue.
3. Since this is a laptop, once you have your data saved elsewhere per #1
above, restore the machine to factory condition. Refer to your laptop
manual or the OEM's website to see how to do this. If the machine works
perfectly after returning to factory condition, restore your data from
backup and move on. Pay attention to what you install to see if something
you installed was the culprit. Make a System Restore point before
installing things, at least in the beginning.
4. If restoring to factory condition doesn't solve the issue, then you've
got a hardware problem and need to contact the OEM for repair/replacement.
When this is over, create and implement a backup strategy because stuff dies
all the time and you want to be prepared.
Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!