Hi, DRE910, and welcome to the forums.

First of all, since it asks you to download SP2, I would like to assume that you have Windows XP on there, but that is a bit confusing, as I didn't think manufacturers would be selling machines without SP2 installed - so, can you verify what OS you are running? Because there is not an SP2 for Vista....

Or, did you mistakenly put SP2 and mean SP1?