Jane Doe

Please can someone help me? I have tried four times this morning to
download and save HP Smart Web Printing as suggested on my Problem Reports
and Solutions. Each time about halfway through the download I get the
message "Internet Explorer cannot download Smart_Web_Printing4.0exe from
ftp.hp.com. The connection with the server was reset". Please can you
explain in SIMPLE terms how I can overcome this. The download is to fix an
intermittent problem I have (sometimes on a daily basis) where my Internet
Explorer stops working.

I am not computer literate.

Thanks, JD