"Jane Doe" <jdnincompoop@xxxxxx> wrote in message
news:uRocZm22IHA.4476@xxxxxx
Quote:
> Please can someone help me? I have tried four times this morning to
> download and save HP Smart Web Printing as suggested on my Problem Reports
> and Solutions. Each time about halfway through the download I get the
> message "Internet Explorer cannot download Smart_Web_Printing4.0exe from
> ftp.hp.com. The connection with the server was reset". Please can you
> explain in SIMPLE terms how I can overcome this. The download is to fix
> an
> intermittent problem I have (sometimes on a daily basis) where my Internet
> Explorer stops working.
Call HP, and when you get anything of this nature to actually download and
install from a HP server, then post back.