Vista Forums - View Single Post - Contacts are all Offline after changing Passport Email Address ...

07-14-2008

"The Jester" wrote:

Quote:

> Hello All,
>
> I too have had this issue. I changed my Passport email address and now all
> my contacts in Messenger appear OFFLINE. I have tried using the support
> process, and have received 2 responses, each of them suggesting that I export
> my contact list, then delete them all (individually, as you can't "Select
> All"), and re-import them. They even suggested this may take 48 hours or
> more. Well, it has been over a week now, and still no resolution.
>
> I even got a survey sent to me to ask me about my Support Experience. I am
> sure if I had actually received a solution, I would have scored them better.
>
> Does anyone out there have any other suggestions for me to try? A week
> without Messenger? You might as well just take my first born!! I am SO far
> out of touch now ... Thanks All ...

07-14-2008	#2 (permalink)
cherbaree n/a posts	RE: Contacts are all Offline after changing Passport Email Address ... "The Jester" wrote: Quote: > Hello All, > > I too have had this issue. I changed my Passport email address and now all > my contacts in Messenger appear OFFLINE. I have tried using the support > process, and have received 2 responses, each of them suggesting that I export > my contact list, then delete them all (individually, as you can't "Select > All"), and re-import them. They even suggested this may take 48 hours or > more. Well, it has been over a week now, and still no resolution. > > I even got a survey sent to me to ask me about my Support Experience. I am > sure if I had actually received a solution, I would have scored them better. > > Does anyone out there have any other suggestions for me to try? A week > without Messenger? You might as well just take my first born!! I am SO far > out of touch now ... Thanks All ...
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