The problem is not with Windows Mail but due to the fact
that HP's driver is not fully Vista compatible. By telling you to
try Outlook Express, HP is in fact admitting the lack of Vista
compatibility (since Outlook Express doesn't run on Vista, you
would have to downgrade to XP).
Look for a newer Vista driver for that printer scanner.
Search for a users forum, or ask in this newsgroup:
microsoft.public.vista.print_fax_scan
--
Gary VanderMolen, MS-MVP (Mail)
"pat brenchley" <guest@xxxxxx-email.com> wrote in message news:c90dfc73c3bf91bb07227d5cfed9dfa2@xxxxxx-gateway.com...
Quote:
>
> I have a new HP Photosmart C4180 All in one printer scanner and
> copier.which has a "scan to email" facility. This works only about 1 in
> 10 times of trying. HP helpline says that the problem lies with "Windows
> Mail" and that I should try Outlook Express. Could this be the case if
> so does Vista support Outlook
> I would be grateful fo any advice
> Thanks
>
>
> --
> pat brenchley