Qu0ll

If this post survives then I would just like to relate my experiences with
Microsoft's "free" post-SP1 support. I have been having a serious problem
with System Restore since moving to SP1 so I emailed MS about it to take
advantage of their free support. I was told I would receive a reply within
2 business days but none came until about a week later.

Since then, it has been like pulling teeth to get ANY response from MS.
Their first couple of attempts to resolve the issue failed and then the
support technician assigned to the case "disappeared" where I didn't hear
from him for 4 weeks. I kept emailing him until I finally received a reply
from another technician who explained that the case had been escalated and
that he would be looking after me from now on.

Well, I had one message from him and now, some 5 weeks later, I am back at
square one with no responses from MS whatsoever.

How do I go about getting real support?

--
And loving it,

-Qu0ll (Rare, not extinct)
_________________________________________________
Qu0llSixFour@xxxxxx
[Replace the "SixFour" with numbers to email me]