What's the SRX incident number?
--
Speaking for myself only.
See
http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Qu0ll" <Qu0llSixFour@xxxxxx> wrote in message
news:e5AIQ0q6IHA.3672@xxxxxx
Quote:
> If this post survives then I would just like to relate my experiences with
> Microsoft's "free" post-SP1 support. I have been having a serious problem
> with System Restore since moving to SP1 so I emailed MS about it to take
> advantage of their free support. I was told I would receive a reply
> within 2 business days but none came until about a week later.
>
> Since then, it has been like pulling teeth to get ANY response from MS.
> Their first couple of attempts to resolve the issue failed and then the
> support technician assigned to the case "disappeared" where I didn't hear
> from him for 4 weeks. I kept emailing him until I finally received a
> reply from another technician who explained that the case had been
> escalated and that he would be looking after me from now on.
>
> Well, I had one message from him and now, some 5 weeks later, I am back at
> square one with no responses from MS whatsoever.
>
> How do I go about getting real support?
>
> --
> And loving it,
>
> -Qu0ll (Rare, not extinct)
> _________________________________________________
> Qu0llSixFour@xxxxxx
> [Replace the "SixFour" with numbers to email me]