Quote: Originally Posted by
Nonnordhiel by PM The thing is, it was giving me the other message before I restarted the computer. I'm a bit confused. It seems like I have two problems?
I just turned my computer back on after 15 minutes off and it said "The user profile service failed the logon. User profile cannot be loaded."
In that case, I would try the tutorial first to see if that can help you. It sounds like the fingerprint program may be the root cause of all this.
The User Profile Service failed the logon. User profile cannot be loaded.
If it does not help, then see if you are able to boot into Safe Mode and uninstall the fingerprint program.
Safe Mode
You may also need to do a System Restore using a restore point dated before this problem.
System Restore - How to
Hope this helps,
Shawn