In LAN adapter properties, have you tried disabling IPv6?
Not all ISPs support it yet.
"RobertVA" <robert_c72athotmail@xxxxxx> wrote in message
news:OHZPxNJ7IHA.2332@xxxxxx
Quote:
> Not Me wrote: Quote:
>> Some do, but usually they just act as a DHCP server and assign an IP
>> automatically to the computer.
>> Are you using a fixed IP address? Or is Vista set to automitacally get an
>> IP address?.
>>
>> "RobertVA" <robert_c72athotmail@xxxxxx> wrote in message
>> news:%231gOUhI7IHA.5024@xxxxxx Quote:
>>> Main issue is a problem getting a relative's new computer to connect to
>>> the Internet.
>>>
>>> The relative has been operating a non-branded Windows 2000 computer for
>>> several years with an Ethernet cable connecting the computer directly to
>>> a cable modem. That computer developed registry problems that it cannot
>>> recover from with the "last known good configuration" option. Windows
>>> 2000 can't start in safe mode either. The relative doesn't have a
>>> Windows 2000 installation CD and there's no indication there's a
>>> recovery partition on the small hard drive. She decided to acquire a
>>> replacement computer.
>>>
>>> The new Vista Home Premium SP1 64 bit computer doesn't appear to be
>>> recognizing the IP address setting from the ISP. As a result the
>>> Internet is inaccessible and the computer is reporting limited
>>> connectivity to an "Unidentified network". By comparison to articles on
>>> the ISP's web site (obtained and printed out on another computer at
>>> another location) the cable modem is connected to the computer in the
>>> recommended way (directly with a standard cat 5 cable) and the various
>>> TCP/IP settings are as the ISP recommends. As prompted in a telephone
>>> conversation with one of the ISP's customer service representatives I
>>> rechecked the TCP/IP settings, disconnected and reconnected the Ethernet
>>> cable at both ends and cycled the power on the cable modem to reset it.
>>> the CS representative reset the modem via remote control as well and
>>> indicated that his terminal indicated that the computer's network
>>> adapter was visible through the cable modem. All the resets, power
>>> cycling and cable reconnect ions resulted in the computer reporting the
>>> disconnection and attempt to renegotiate the connect. Unfortunately the
>>> computer always resumed the "limited connectivity" to the "unknown
>>> network"
>>>
>>> The relevance to the Windows XP group IS coming!
>>>
>>> MY computer is running Windows XP SP2 and I am using a different brand
>>> cable modem with dual USB and Ethernet interfaces (same ISP). When I
>>> upgraded to broadband I was using the USB connection between the
>>> computer and cable modem (loading a driver was required). I later
>>> acquired a router and the additional cables to connect the components.
>>> The computer had no problem detecting the different connection.
>>>
>>> With the intention of taking my computer to my relative's residence to
>>> see if her cable modem was working properly I bypassed my router. With
>>> the same Ethernet cable I normally use between the router and the
>>> computer connected directly to MY cable modem in my residence my windows
>>> XP computer appeared to be having the same problem the relative's new
>>> Vista computer was having! My settings also correspond to those listed
>>> in the ISP's web article.
>>>
>>> Not wanting to spoil my settings for operating through the router I am
>>> reluctant to make any changes to my computer's settings. I haven't had
>>> the opportunity to try the router on her system and she would prefer not
>>> to use the additional piece of equipment with the additional power
>>> supply and cables.
>>>
>>> Do cable modems normally require a driver when connected directly to the
>>> computer's Ethernet adapter? My router doesn't appear to require one. Is
>>> there some difference between the communications protocols required by
>>> the Ethernet side of a cable modem and the computer side of a router?
>
> Both computers were, and continue to be set to obtain the IP and DNS
> server addresses automatically, as recommended by the ISP's web article.
> On IP settings DHCP Enabled, Automatic Metric, Append primary and
> connection specific DNS suffixes selected, Register this connection's
> addresses in DNS, Enable LMHOSTS lookup, NetBIOS setting default (all as
> recommended in the ISP'd article). The ISP made no mention of any settings
> to clear or set on XP's Advanced TCP/IP Settings options tab (Vista
> doesn't display that tab).
>
> The router on my computer is set to obtain the IP address on the WAN side
> automatically, DHCP is enabled on that separate tab of the router's HTML
> control interface. As I am only using the wired functions of the router, I
> have deactivated the Wireless Access Point.