mmcraig

Hi again JohnGalt,

You are correct. I do not have same version as you. Mine is 11.0.6000.6344. I am now checking for further updates. However, every time I have tried to download from the Windows Media download page, I end up getting a message that I have a newer version installed on my computer and that I cannot replace a newer version with the older version. Thanks so very much for hanging with me on this problem. I would paste my properties screen from Windows Media Player here but frankly I don't know how to do it. Not very savvy on that type of thing.

Thanks again,
mmcraig