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**Ex_Brit** · 08-13-2008

Quote: Originally Posted by Simreaper

Hi can anybody help me, windows update did an update today and one is for Works 8, now this came preinstalled on my compaq desktop and they didn't include the disc for this program yet windows update says it needs to install an important update for it and when I let it install it says it needs this file C:\hp\tmp\src\MSWORKS\ so I click OK and it says The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to the folder containing the installation package 'Works8.MSI' in the box below. which has the C:\hp\tmp\src\MSWORKS\ name or asks to please insert Microsoft Works 8.0 disc which I don't have. I emailed HP(who make the COmpaq computer) but just wondered if anybody else on here had had this message.

You don't mention the KB # but is it by any chance KB955428? A lot of people have been having problems with it. I even opened a case file with Microsoft Support which I now have to close.

Try installing the update using this link:
http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en You'll have to right-click, go to Properties and unblock if you are using Vista with UAC. Unzip it to your desktop and double-click.
I don't know if there is a download option for your location.
I downloaded and installed "KB955428_en-US.cab", rebooted and in Vista, it is showing only in "Installed Updates" (not in "Update History").
In XP it just appeared in the list as usual.

Note: The installer gives the impression that nothing happened.....very annoying. You have to reboot to check whether or not it installed.

08-13-2008	#4 (permalink)
Ex_Brit Older But No Wiser Join Date: Aug 2007 Vista Ultimate SP2/Windows 7 Ultimate x64 519 posts	Re: Prblem with Windows Update and Works 8 Quote: Originally Posted by Simreaper Hi can anybody help me, windows update did an update today and one is for Works 8, now this came preinstalled on my compaq desktop and they didn't include the disc for this program yet windows update says it needs to install an important update for it and when I let it install it says it needs this file C:\hp\tmp\src\MSWORKS\ so I click OK and it says The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to the folder containing the installation package 'Works8.MSI' in the box below. which has the C:\hp\tmp\src\MSWORKS\ name or asks to please insert Microsoft Works 8.0 disc which I don't have. I emailed HP(who make the COmpaq computer) but just wondered if anybody else on here had had this message. You don't mention the KB # but is it by any chance KB955428? A lot of people have been having problems with it. I even opened a case file with Microsoft Support which I now have to close. Try installing the update using this link: http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en You'll have to right-click, go to Properties and unblock if you are using Vista with UAC. Unzip it to your desktop and double-click. I don't know if there is a download option for your location. I downloaded and installed "KB955428_en-US.cab", rebooted and in Vista, it is showing only in "Installed Updates" (not in "Update History"). In XP it just appeared in the list as usual. Note: The installer gives the impression that nothing happened.....very annoying. You have to reboot to check whether or not it installed. Last edited by Ex_Brit; 08-13-2008 at 12:19 PM..
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