phatdaddy

Well, I spent over 12 hours over 2 days "chatting" with 9 different HP online support people. Nothing they had me try worked. I did everything multiple times, followed 3 different support docs they sent me and nothing was really resolved. I can use the printer and scanner, but not the Photosmart software. I have Photoshop CS3 so i can just do my scanning through that which is probably better anyways. In the end, the packaged software wouldn't install because it said I had a newer version installed. When I tried to install the 64 bit version, it would give me a fatal error everytime. I followed the doc for it but most of the steps wouldn't even complete. I did eveything from enabling the Vista Administator account to try uninstalling and reinstalling. I used Level 1 to 3 uninstallers and that didn't work. I tried the Windows Installer Cleanup utility and that didn't even show any HP products at all to uninstall. Edited the registry, but still got a message that the software installed was a newer version. I unregistered and re-registered Windows installer.