hey all, this problem caused me considerable anguish until i found this in a lonely corner of the internet... this solution to a CLJ 2840 scanner not working may be relevant to many different problem appearances.
it works! i took a side panel off at home and the data-ribbon from the card reader was right there, not attached to anything, enjoy!
-stu
Quote:
I bought a new HP Vista Computer and a new HP Color Laserjet 2840 Vista Ready All-in-One together. Everything installs but will not scan or even detect a scanner. Everything else works fine. They even sent me a Vista Install CD from HP for it and still doesn't work.
It also says it it's a 2830 not 2840. Common errors are; no twain device installed, unable to communicate with device. It is set up correctly and everything is installed several times. I can copy, print, fax, but not scan.
HP has been unhelpful. Can any of you help? Thanks in advance
Thanks to all who answered.
I found out that a cable inside the 2840 came unplugged from the card reader and made it think it was a 2830. So it was installing the wrong part of the software and didn't even know it had a scanner.
They knew what the problem was a tech support when I called and talked Americans rather than people in India. If you buy a printer get a business one. They are still serviced here.