I've traced the error through event logs in Event Viewer. This is what I am
consistently getting for one user only. The remainder of users have correct
H&S processing.
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Help"
Guid="{de513a55-c345-438b-9a74-e18cac5c5cc5}" />
<EventID>2004</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>8</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2008-08-23T14:18:22.172Z" />
<EventRecordID>1082</EventRecordID>
<Correlation />
<Execution ProcessID="6340" ThreadID="5616" />
<Channel>Microsoft-Windows-Help/Operational</Channel>
<Computer>Mike-PC</Computer>
<Security UserID="S-1-5-21-1532843357-3711708830-5164668-1000" />
</System>
<EventData />
</Event>
"Mike" <lagunasrfr@xxxxxx> wrote in message
news:e3MMGEZAJHA.4064@xxxxxx
Quote:
>I posted this in General, but got no response. I have a little bit of
>updated findings to post here.
>
> If I run Help and Support as Administrator or if I create a new user and
> run from it, Vista Help & Support runs perfectly.
>
> However, when I run it from my primary user/administrator sign-on, I just
> get text text (looks like text from an .h1s file).
>
> I have googled for days and the closest I can find to a solution refers to
> Server 2003 and XP. I can't find anyone with this problem. I can't find a
> "Help and Support" services entry like there was on XP. The only program
> I can find is HELPPANE.exe and I have changed and rechanged permissions
> until my fingers are sore.
>
> The only thing I can find that is different is in Process Explorer (free
> download), it shows "Builtin/Administrators" with a deny flag when I run
> as primmary user/administrator. "Builtin/Administrators" shows a
> "mandatory" flag when I run as Administrator or any new user I create.
>
> I don't have malware. I don't have a restore file that goes back as long
> as I have had the problem. I have uninstalled tweaks and
> freeware/purchased utility programs. I still cannot get the thing to
> work.
>
> It appears that the H and S service is not running. But I can't even find
> a service to run manually to test.
>
> Please help.
>
> Thanks
>
>