Vista Forums - View Single Post - Lost all mails + contacts in Windows Live Mail

09-06-2008

AVG is considered quite compatible with WLMail (I use it) as long as the e-mail scanning and plug-in components are not installed. If you have them installed, I suggest that you uninstall AVG, then re-install it using the custom install option, without the e-mail scanning and plug-in components.

The e-mail scanner is not required because any e-mail virus that would have been detected by the e-mail scanner, would be detected by the resident scanner when the virus tries to run. See http://thundercloud.net/infoave/tuto...ning/index.htm for more information on this.

The viruses you discovered might have had something to do with it. Hard to say without researching those particular viruses, and knowing whether they were actually executed or not.

--
Cheers,
Peter
(Windows Vista Home Premium SP1 with Windows Live Mail 12.0.1606)
"There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
---------------

"Mitch" <Mitch@xxxxxx> wrote in message news:02139EE4-CDC5-46FC-A8C5-BAD68B7BBDAE@xxxxxx

Quote:

> I used AVG 7.5 Free edition now I have AVG 8.0 Free edition.
> I ran the computerscan with AVG 7.5 and it founds 3 infected objects: 3
> times a version of Trojan Horse then I deleted those objects in the virus
> vault,I checked my pc again with AVG 7.5 and it founded the 3 same virusses
> just like the previous scan, I deleted them again and then I installed AVG
> 8.0 Free Edition , did the scan, viruses deleted
> an other user of my pc has checked it mails, and he has lost all mails, all
> contacts.
> Maybe that was the 3rd party thing...
>
> Best Regards
> Mitch
>
> "Mitch" wrote:
>

Quote:

>> Hi,
>> Thanks for your help

>> I managed to import the lost contact, now I have them all!

thanx!
>> I used Recuva and it founds 2 files WL.MSMessagestore or something like
>> that, I recoverd it but I don't know what to do with it, or isn't it usefull?
>>
>>
>> Thanks
>>
>> Cheers,
>> Mitch
>>
>> "Peter.R" wrote:
>>

Quote:

>> > Sadly Mitch, something has gone seriously wrong with your Message Store and your messages appear to have been permanently deleted. This probably occurred during an attempted 'recovery' operation by WLMail after a corrupt database was discovered.
>> >
>> > It is likely that an intrusive third party application such as an antivirus program interfered with the operation, unless there was a hardware failure, commit failures due to a crash, or a premature shutdown of Windows (due to power failure etc.).
>> >
>> > Please let us know what antivirus program you are using.
>> >
>> > You should still have your older e-mails within the e-mail client you were using before WLMail, so look in it (e.g. Outlook Express) for your e-mails from your pre WLMail install. You can import them back into WLMail.
>> >
>> > You can try to recover the deleted messages from the free space on your hard drive by using a file recovery tool. A good free one is 'Recuva' at http://www.recuva.com/
>> >
>> > However, the more you use the computer the less likely the recovery will be due to overwriting of the deleted files.
>> >
>> > If your contacts are still in your Message Store, I don't know why you cannot open them in WLMail. Do you sign in to Windows Live through WLMail? If so, you would have one set of contacts for when you do not sign in, and another for when you do sign in. So check your contacts for both scenarios. To sign out: Tools->Options...->Connection [tab]->Connection to Windows Live Services [section]->Stop signing in [button].
>> >
>> > You might also want to start backing up your e-mails. You can do that through the File->Export option in WLMail.
>> >
>> > --
>> > Cheers,
>> > Peter
>> > (Windows Vista Home Premium SP1 with Windows Live Mail 12.0.1606)
>> > "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
>> > ---------------
>> >
>> > "Mitch" <Mitch@xxxxxx> wrote in message news:0F9005C5-F693-4767-9D6F-563B617FF65E@xxxxxx
>> >
>> > > Hi!
>> > > I have found my lost contacts, but I can't import them to WLMail.
>> > > I didn't find my mails , I went to the map you told me to go too, but I
>> > > didn't found my mails.
>> > > 'View all' did I do too, didn't work either.
>> > > I also found a bug report in the WLMail log file:
>> > >
>> > > [18:55:06.15] Contacts_Storage:
>> > > CContactStorage::BindToPoolHelper@xxxxxx: BindToPool encountered error
>> > > while loading next item for real, sot: 3 with hr=0x800703e6
>> > >
>> > > And much errors of these:
>> > >
>> > > 18:55:06.18] Contacts_Storage: SaveDebugDataInFile: Client:
>> > > 12.0.1606.1023 , CurrentSchemaVersion: 1.0 , FileName:
>> > > C:\Documents and Settings\Lieve Rigaux\Local Settings\Application
>> > > Data\Microsoft\Windows Live
>> > > Mail\Contacts\Default\claire_truyens@xxxxxx_com.Contact
>> > >
>> > > , hrReason: 0x800703E6, LineNumber: 1385
>> > >
>> > >
>> > > Maybe that is the thing that went wrong?
>> > >
>> > >
>> > > Thanks for helping me!
>> > >
>> > > Best Regards,
>> > > Mitch
>> > >
>> > > "Peter.R" wrote:
>> > >
>> > >> Hi Mitch.
>> > >>
>> > >> I will try and cover most of the bases.
>> > >>
>> > >> First thing is to check that you have the correct View setting for all your folders: View->Current view->Define views...->'Show all messages' [select]->Apply View... [button]->'All of my folders' [select]->OK [button]->OK [button].
>> > >>
>> > >> Now look in the 'All e-mail' Quick view to see if your e-mails are listed there.
>> > >>
>> > >> Also look for a folder called 'Recovered items' under 'Storage folders'. Double-click to expand each subfolder of the 'Recovered items' folder to see if you can find your messages.
>> > >>
>> > >> Failing that, you should locate your WLMail Message Store* and explore it to see if you can find your messages, and also your contacts. It should be obvious from the folder names where to look, although your e-mail account folder name will be shortened with a coded name.
>> > >>
>> > >> Don't rename, delete, or move any messages/folders etc in the Message Store. If you find your messages, which will have coded file names, you can copy them to a folder, with appropriately named sub-folders, on your Desktop or elsewhere for safe keeping.
>> > >>
>> > >> Messages can later be dragged onto your WLMail interface as a method of importing them if required. They will regain their proper names in WLMail. You can also copy your Message Store's 'Contacts' folder for safe keeping if you find your contacts.
>> > >>
>> > >> Rather than go on with scenarios of what to do next (I need my sleep), I will leave it to you to let us know what you find, and if necessary we can go from there.
>> > >>
>> > >> *Windows Live Mail's Message Store, in its default location, is a hidden folder, so ensure "Show hidden files and folders" is checked under Folder Options in Windows Explorer if you want to explore it.
>> > >>
>> > >> To find the location of your Message Store, in WLMail, go to Tools->Options...->Advanced [tab]->Maintenance->Store Folder. The default locations are:
>> > >>
>> > >> Vista: %localappdata%\Microsoft\Windows Live Mail
>> > >> (C:\Users\<Windows user account>\AppData\Local\Microsoft\Windows Live Mail)
>> > >>
>> > >> XP: %userprofile%\Local Settings\Application Data\Microsoft\Windows Live Mail
>> > >> (C:\Documents and Settings\<windows user account>\Local Settings\Application Data\Microsoft\Windows Live Mail)
>> > >>
>> > >> --
>> > >> Cheers,
>> > >> Peter
>> > >> (Windows Vista Home Premium SP1 with Windows Live Mail 12.0.1606)
>> > >> "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
>> > >> ---------------
>> > >>
>> > >> "Mitch" <Mitch@xxxxxx> wrote in message news:0F5B0764-2490-4481-88A2-E033166CA8C7@xxxxxx
>> > >>
>> > >> > Hi everyone!
>> > >> > Yesterday I checked my mails, I had all of mails + all of my contacts, today
>> > >> > I have checked my mails too, but I lost all my mails and all my contacts, the
>> > >> > weird thing is I didn't do anything.
>> > >> > Can you guys help me?
>> > >> >
>> > >> > Thanks!
>> > >> >
>> > >> > I have a pop3@xxxxxx mailadres.

09-06-2008	#8 (permalink)
Peter.R n/a posts	Re: Lost all mails + contacts in Windows Live Mail AVG is considered quite compatible with WLMail (I use it) as long as the e-mail scanning and plug-in components are not installed. If you have them installed, I suggest that you uninstall AVG, then re-install it using the custom install option, without the e-mail scanning and plug-in components. The e-mail scanner is not required because any e-mail virus that would have been detected by the e-mail scanner, would be detected by the resident scanner when the virus tries to run. See http://thundercloud.net/infoave/tuto...ning/index.htm for more information on this. The viruses you discovered might have had something to do with it. Hard to say without researching those particular viruses, and knowing whether they were actually executed or not. -- Cheers, Peter (Windows Vista Home Premium SP1 with Windows Live Mail 12.0.1606) "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare --------------- "Mitch" <Mitch@xxxxxx> wrote in message news:02139EE4-CDC5-46FC-A8C5-BAD68B7BBDAE@xxxxxx Quote: > I used AVG 7.5 Free edition now I have AVG 8.0 Free edition. > I ran the computerscan with AVG 7.5 and it founds 3 infected objects: 3 > times a version of Trojan Horse then I deleted those objects in the virus > vault,I checked my pc again with AVG 7.5 and it founded the 3 same virusses > just like the previous scan, I deleted them again and then I installed AVG > 8.0 Free Edition , did the scan, viruses deleted > an other user of my pc has checked it mails, and he has lost all mails, all > contacts. > Maybe that was the 3rd party thing... > > Best Regards > Mitch > > "Mitch" wrote: > Quote: >> Hi, >> Thanks for your help >> I managed to import the lost contact, now I have them all! thanx! >> I used Recuva and it founds 2 files WL.MSMessagestore or something like >> that, I recoverd it but I don't know what to do with it, or isn't it usefull? >> >> >> Thanks >> >> Cheers, >> Mitch >> >> "Peter.R" wrote: >> Quote: >> > Sadly Mitch, something has gone seriously wrong with your Message Store and your messages appear to have been permanently deleted. This probably occurred during an attempted 'recovery' operation by WLMail after a corrupt database was discovered. >> > >> > It is likely that an intrusive third party application such as an antivirus program interfered with the operation, unless there was a hardware failure, commit failures due to a crash, or a premature shutdown of Windows (due to power failure etc.). >> > >> > Please let us know what antivirus program you are using. >> > >> > You should still have your older e-mails within the e-mail client you were using before WLMail, so look in it (e.g. Outlook Express) for your e-mails from your pre WLMail install. You can import them back into WLMail. >> > >> > You can try to recover the deleted messages from the free space on your hard drive by using a file recovery tool. A good free one is 'Recuva' at http://www.recuva.com/ >> > >> > However, the more you use the computer the less likely the recovery will be due to overwriting of the deleted files. >> > >> > If your contacts are still in your Message Store, I don't know why you cannot open them in WLMail. Do you sign in to Windows Live through WLMail? If so, you would have one set of contacts for when you do not sign in, and another for when you do sign in. So check your contacts for both scenarios. To sign out: Tools->Options...->Connection [tab]->Connection to Windows Live Services [section]->Stop signing in [button]. >> > >> > You might also want to start backing up your e-mails. You can do that through the File->Export option in WLMail. >> > >> > -- >> > Cheers, >> > Peter >> > (Windows Vista Home Premium SP1 with Windows Live Mail 12.0.1606) >> > "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare >> > --------------- >> > >> > "Mitch" <Mitch@xxxxxx> wrote in message news:0F9005C5-F693-4767-9D6F-563B617FF65E@xxxxxx >> > >> > > Hi! >> > > I have found my lost contacts, but I can't import them to WLMail. >> > > I didn't find my mails , I went to the map you told me to go too, but I >> > > didn't found my mails. >> > > 'View all' did I do too, didn't work either. >> > > I also found a bug report in the WLMail log file: >> > > >> > > [18:55:06.15] Contacts_Storage: >> > > CContactStorage::BindToPoolHelper@xxxxxx: BindToPool encountered error >> > > while loading next item for real, sot: 3 with hr=0x800703e6 >> > > >> > > And much errors of these: >> > > >> > > 18:55:06.18] Contacts_Storage: SaveDebugDataInFile: Client: >> > > 12.0.1606.1023 , CurrentSchemaVersion: 1.0 , FileName: >> > > C:\Documents and Settings\Lieve Rigaux\Local Settings\Application >> > > Data\Microsoft\Windows Live >> > > Mail\Contacts\Default\claire_truyens@xxxxxx_com.Contact >> > > >> > > , hrReason: 0x800703E6, LineNumber: 1385 >> > > >> > > >> > > Maybe that is the thing that went wrong? >> > > >> > > >> > > Thanks for helping me! >> > > >> > > Best Regards, >> > > Mitch >> > > >> > > "Peter.R" wrote: >> > > >> > >> Hi Mitch. >> > >> >> > >> I will try and cover most of the bases. >> > >> >> > >> First thing is to check that you have the correct View setting for all your folders: View->Current view->Define views...->'Show all messages' [select]->Apply View... [button]->'All of my folders' [select]->OK [button]->OK [button]. >> > >> >> > >> Now look in the 'All e-mail' Quick view to see if your e-mails are listed there. >> > >> >> > >> Also look for a folder called 'Recovered items' under 'Storage folders'. Double-click to expand each subfolder of the 'Recovered items' folder to see if you can find your messages. >> > >> >> > >> Failing that, you should locate your WLMail Message Store* and explore it to see if you can find your messages, and also your contacts. It should be obvious from the folder names where to look, although your e-mail account folder name will be shortened with a coded name. >> > >> >> > >> Don't rename, delete, or move any messages/folders etc in the Message Store. If you find your messages, which will have coded file names, you can copy them to a folder, with appropriately named sub-folders, on your Desktop or elsewhere for safe keeping. >> > >> >> > >> Messages can later be dragged onto your WLMail interface as a method of importing them if required. They will regain their proper names in WLMail. You can also copy your Message Store's 'Contacts' folder for safe keeping if you find your contacts. >> > >> >> > >> Rather than go on with scenarios of what to do next (I need my sleep), I will leave it to you to let us know what you find, and if necessary we can go from there. >> > >> >> > >> *Windows Live Mail's Message Store, in its default location, is a hidden folder, so ensure "Show hidden files and folders" is checked under Folder Options in Windows Explorer if you want to explore it. >> > >> >> > >> To find the location of your Message Store, in WLMail, go to Tools->Options...->Advanced [tab]->Maintenance->Store Folder. The default locations are: >> > >> >> > >> Vista: %localappdata%\Microsoft\Windows Live Mail >> > >> (C:\Users\<Windows user account>\AppData\Local\Microsoft\Windows Live Mail) >> > >> >> > >> XP: %userprofile%\Local Settings\Application Data\Microsoft\Windows Live Mail >> > >> (C:\Documents and Settings\<windows user account>\Local Settings\Application Data\Microsoft\Windows Live Mail) >> > >> >> > >> -- >> > >> Cheers, >> > >> Peter >> > >> (Windows Vista Home Premium SP1 with Windows Live Mail 12.0.1606) >> > >> "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare >> > >> --------------- >> > >> >> > >> "Mitch" <Mitch@xxxxxx> wrote in message news:0F5B0764-2490-4481-88A2-E033166CA8C7@xxxxxx >> > >> >> > >> > Hi everyone! >> > >> > Yesterday I checked my mails, I had all of mails + all of my contacts, today >> > >> > I have checked my mails too, but I lost all my mails and all my contacts, the >> > >> > weird thing is I didn't do anything. >> > >> > Can you guys help me? >> > >> > >> > >> > Thanks! >> > >> > >> > >> > I have a pop3@xxxxxx mailadres.
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