ColTom2

The laptop was formerly a new laptop that someone had apparently used for
a short period and returned to Best Buy. It was a "used" in this sense.

I just got an email from him saying that his nephew came by his house and
resolved the problem in less than 10 minutes. He did not describe what his
nephew did, but apparently it was not as complicated as some have indicated.

Thanks,

ColTom2


"ColTom2" <noemailaddress@xxxxxx> wrote in message
news:uV9qfcEEJHA.4824@xxxxxx
Hi:

I have a friend who bought a used HP laptop from Best Buy that had been
returned and he does not know the User Password to be able to sign in.
Previous owner apparently had established one.

There must be a simple way to resolve this problem where he can delete the
current unknown User Password? Can you boot to Safemode and delete User
Password while in Safemode?

Any assistance and/or fix will be appreciated.

ColTom2