t3a

thanks for reply, yes i tried ctrl alt delete, it showed me the screen to either switch user, task manager, log off, and shut down, i tried opening task manager, but it wouldnt do anything but return to the blank program, and basic screen. also i tried log off, it did nothing, tried shut down, it did nothing, but i cant still move my mouse and stuff. because this is a new laptop, i want to know if there is anyway that its a hardware problem..... thanks.