Hi all,
This is my first post so I apologise if it is in the wrong place.
I consider myself to be fairly computer savvy, but I have a problem that I'm REALLY stumped with.
My system spec: - Vista Ultimate x64 SP1
- Intel Core 2 Quad Q6600
- 4GB Ballistix PC2-8500 (4x1GB)
- nVidia GeForce 6600 GT
- Creative SB Live! 24-Bit
I built the PC myself, and I have been experiencing this problem since the offset, but is has got much worse recently. My PC will randomly blue screen... The error 99% of the time is SYSTEM_SERVICE_EXCEPTION 0x3B ... I have analysed the crash dumps, and thought that I'd found the problem to be being caused by Windows Media Player... But alas, it has happened again while I wasn't running this program. Looking back through my previous crash dumps the image present is: Mup.sys, normally linked to the process
wmplayer.exe, but very occasionally,
explorer.exe and now
msmpeng.exe (previous crash dumps have also listed
ntkrnlmp.exe with
msmpeng.exe).
The latest dump fyi:
Code:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 00000000c0000016, Address of the exception record for the exception that caused the bugcheck
Arg3: fffffa6009eb2c40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Code:
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
+c0000016
00000000`c0000016 ?? ???
CONTEXT: fffffa6009eb2c40 -- (.cxr 0xfffffa6009eb2c40)
rax=00000000c0000010 rbx=fffffa80052447f0 rcx=fffffa60011e0580
rdx=fffffa80049c9e40 rsi=fffffa8007010010 rdi=0000000000000000
rip=00000000c0000016 rsp=fffffa6009eb34a8 rbp=0000000000000001
r8=0000000000000000 r9=0000000000000000 r10=fffff80001fa2a80
r11=0000000000000000 r12=0000000000000103 r13=0000000000000000
r14=fffffa60011e0110 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
00000000`c0000016 ?? ???
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: MsMpEng.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffffa60011e2130 to 00000000c0000016
STACK_TEXT:
fffffa60`09eb34a8 fffffa60`011e2130 : fffff880`0071b1a0 fffffa80`052447f0 00000000`00000001 fffffa60`011e0110 : 0xc0000016
fffffa60`09eb34b0 fffffa60`011e2de8 : 00000000`00000000 fffffa60`011e0110 fffffa80`0704ca70 fffffa80`0628c010 : mup!MupStateMachine+0x120
fffffa60`09eb3500 fffffa60`00a09e17 : fffffa80`0628c1b8 fffffa80`052447f0 fffffa80`0628c010 fffffa80`049c9840 : mup!MupFsdIrpPassThrough+0xcc
fffffa60`09eb3550 fffffa60`00a090dd : fffffa80`046613c0 fffffa60`09eb36e0 fffffa80`049c9800 ffffffff`ffffffff : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x227
fffffa60`09eb35c0 fffff800`020baa51 : fffffa80`049c9840 fffffa80`049c9840 00000000`00000004 00000000`00000000 : fltmgr!FltpDispatch+0xcd
fffffa60`09eb3620 fffff800`01f36649 : 00000000`0000012a 00000000`08000000 00000000`00000002 fffff800`01e91000 : nt!FsRtlGetFileSize+0x135
fffffa60`09eb36a0 fffffa60`0b1a0ce3 : fffffa60`09eb37b0 00000000`00000000 00000000`00000000 00000000`00000000 : nt!FsRtlCreateSectionForDataScan+0xd9
fffffa60`09eb3730 fffffa60`09eb37b0 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`00000005 : MpFilter+0xace3
fffffa60`09eb3738 00000000`00000000 : 00000000`00000000 00000000`00000000 fffffa80`00000005 00000000`00000000 : 0xfffffa60`09eb37b0
fffffa60`09eb3740 00000000`00000000 : 00000000`00000000 fffffa80`00000005 00000000`00000000 00000000`00000000 : 0x0
fffffa60`09eb3748 00000000`00000000 : fffffa80`00000005 00000000`00000000 00000000`00000000 00000000`00000002 : 0x0
fffffa60`09eb3750 fffffa80`00000005 : 00000000`00000000 00000000`00000000 00000000`00000002 fffffa60`08000000 : 0x0
fffffa60`09eb3758 00000000`00000000 : 00000000`00000000 00000000`00000002 fffffa60`08000000 fffff800`00000000 : 0xfffffa80`00000005
fffffa60`09eb3760 00000000`00000000 : 00000000`00000002 fffffa60`08000000 fffff800`00000000 00000000`02b8f718 : 0x0
fffffa60`09eb3768 00000000`00000002 : fffffa60`08000000 fffff800`00000000 00000000`02b8f718 00000000`00000028 : 0x0
fffffa60`09eb3770 fffffa60`08000000 : fffff800`00000000 00000000`02b8f718 00000000`00000028 00000000`00000000 : 0x2
fffffa60`09eb3778 fffff800`00000000 : 00000000`02b8f718 00000000`00000028 00000000`00000000 00000000`00000018 : 0xfffffa60`08000000
fffffa60`09eb3780 00000000`02b8f718 : 00000000`00000028 00000000`00000000 00000000`00000018 fffffa80`06c73f20 : 0xfffff800`00000000
fffffa60`09eb3788 00000000`00000028 : 00000000`00000000 00000000`00000018 fffffa80`06c73f20 fffffa60`0b19bd22 : 0x2b8f718
fffffa60`09eb3790 00000000`00000000 : 00000000`00000018 fffffa80`06c73f20 fffffa60`0b19bd22 00000000`00000000 : 0x28
fffffa60`09eb3798 00000000`00000018 : fffffa80`06c73f20 fffffa60`0b19bd22 00000000`00000000 00000000`00000028 : 0x0
fffffa60`09eb37a0 fffffa80`06c73f20 : fffffa60`0b19bd22 00000000`00000000 00000000`00000028 00000000`00000000 : 0x18
fffffa60`09eb37a8 fffffa60`0b19bd22 : 00000000`00000000 00000000`00000028 00000000`00000000 fffffa80`0704ca70 : 0xfffffa80`06c73f20
fffffa60`09eb37b0 00000000`00000000 : 00000000`00000028 00000000`00000000 fffffa80`0704ca70 00000002`00180006 : MpFilter+0x5d22
fffffa60`09eb37b8 00000000`00000028 : 00000000`00000000 fffffa80`0704ca70 00000002`00180006 fffff880`0ddfe840 : 0x0
fffffa60`09eb37c0 00000000`00000000 : fffffa80`0704ca70 00000002`00180006 fffff880`0ddfe840 00000000`00021ba8 : 0x28
fffffa60`09eb37c8 fffffa80`0704ca70 : 00000002`00180006 fffff880`0ddfe840 00000000`00021ba8 00000000`00000000 : 0x0
fffffa60`09eb37d0 00000002`00180006 : fffff880`0ddfe840 00000000`00021ba8 00000000`00000000 00000000`00200008 : 0xfffffa80`0704ca70
fffffa60`09eb37d8 fffff880`0ddfe840 : 00000000`00021ba8 00000000`00000000 00000000`00200008 00000000`00000000 : 0x2`00180006
fffffa60`09eb37e0 00000000`00021ba8 : 00000000`00000000 00000000`00200008 00000000`00000000 00000000`00000000 : 0xfffff880`0ddfe840
fffffa60`09eb37e8 00000000`00000000 : 00000000`00200008 00000000`00000000 00000000`00000000 00000000`00000000 : 0x21ba8
fffffa60`09eb37f0 00000000`00200008 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0
fffffa60`09eb37f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff800`01e665af : 0x200008
fffffa60`09eb3800 00000000`00000000 : 00000000`00000000 00000000`00000000 fffff800`01e665af fffffa60`0b19badc : 0x0
fffffa60`09eb3808 00000000`00000000 : 00000000`00000000 fffff800`01e665af fffffa60`0b19badc fffffa80`06a51c20 : 0x0
fffffa60`09eb3810 00000000`00000000 : fffff800`01e665af fffffa60`0b19badc fffffa80`06a51c20 00000000`02b8f718 : 0x0
fffffa60`09eb3818 fffff800`01e665af : fffffa60`0b19badc fffffa80`06a51c20 00000000`02b8f718 00000000`00000018 : 0x0
fffffa60`09eb3820 fffffa80`0416ee20 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`06c73f20 : nt!KiSwapContext+0x7f
fffffa60`09eb3960 00000000`00000000 : 00000000`00000000 00000000`00000000 fffffa80`06c73f20 fffffa80`0416ee20 : 0xfffffa80`0416ee20
fffffa60`09eb3968 00000000`00000000 : 00000000`00000000 fffffa80`06c73f20 fffffa80`0416ee20 fffffa60`00a10241 : 0x0
fffffa60`09eb3970 00000000`00000000 : fffffa80`06c73f20 fffffa80`0416ee20 fffffa60`00a10241 fffffa80`0463a290 : 0x0
fffffa60`09eb3978 fffffa80`06c73f20 : fffffa80`0416ee20 fffffa60`00a10241 fffffa80`0463a290 fffffa60`09eb3ca0 : 0x0
fffffa60`09eb3980 fffffa80`0416ee20 : fffffa60`00a10241 fffffa80`0463a290 fffffa60`09eb3ca0 00000000`00000001 : 0xfffffa80`06c73f20
fffffa60`09eb3988 fffffa60`00a10241 : fffffa80`0463a290 fffffa60`09eb3ca0 00000000`00000001 00000000`00000000 : 0xfffffa80`0416ee20
fffffa60`09eb3990 fffff800`020e982a : fffffa80`06c73f20 fffffa80`06c73f20 00000000`00000001 fffffa80`0416ee01 : fltmgr! ?? ::FNODOBFM::`string'+0x29c0
fffffa60`09eb39f0 fffff800`02102546 : fffff880`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x5da
fffffa60`09eb3b40 fffff800`01e62e33 : 00000000`00000001 fffffa60`09eb3ca0 00000000`00000000 fffff800`020d0dd0 : nt!NtDeviceIoControlFile+0x56
fffffa60`09eb3bb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
FOLLOWUP_IP:
mup!MupStateMachine+120
fffffa60`011e2130 413bc4 cmp eax,r12d
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: mup!MupStateMachine+120
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: mup
IMAGE_NAME: mup.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4791908a
STACK_COMMAND: .cxr 0xfffffa6009eb2c40 ; kb
FAILURE_BUCKET_ID: X64_0x3B_mup!MupStateMachine+120
BUCKET_ID: X64_0x3B_mup!MupStateMachine+120
Followup: MachineOwner
---------
I would very much appreciate some help with my problem - as I'm sure you understand, it's very fustraiting to have a problem and not knowing how to fix it or even what it is.
Thank you in advance - any suggestions appreciated!
- W