The name of the program is procmon (Process Monitor). I installed IE8 Beta 2
and my H&S problem came back. I went to
C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_CValidator.H1D
C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_MValidator.Lck
and found that IE8 had updated these files and reset the permissions.
Fortunately, I had gone through the process explained earlier and used
procmon to quickly locate the files with permission problems and fixed them.
============================================================
"Mike" <lagunasrfr@xxxxxx> wrote in message
news:emSEef7CJHA.4700@xxxxxx
Quote:
> After working three weeks on this problem, I finally solved it and it was
> a
> file permissions problem.
>
> Yesterday, I stumbled upon Procman.exe
> http://technet.microsoft.com/en-us/s.../bb896645.aspx I'm sure you
> experts in the Forum are well aware of it. I'm sure it can help solve most
> permissions and HK_CU problems.
>
> I ran procman, using the filter to isolate helppane.exe, Help & Support's
> run program. Procman displayed a log of thousands of entries - too many to
> eyeball for the problem.
>
> I saved the log as a csv file; read it into Excel and sorted it as a
> database to isolate processes that were not allowed (files that could not
> be
> read because of permissions or corruption problems). I found two files
> that
> were not read (see attached partial xls file for details.
>
> I clicked on the files' permissions and changed them to allow access by
> the
> user and, lo and behold, the problem was solved.
>
> These were the two files in case the attachment does not come accross
> clearly:
> C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_CValidator.H1D
> C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_MValidator.Lck
>
>
> Thanks for everyone who took the time to try and help.
> "Mike" <lagunasrfr@xxxxxx> wrote in message
> news:e3MMGEZAJHA.4064@xxxxxx Quote:
>>I posted this in General, but got no response. I have a little bit of
>>updated findings to post here.
>>
>> If I run Help and Support as Administrator or if I create a new user and
>> run from it, Vista Help & Support runs perfectly.
>>
>> However, when I run it from my primary user/administrator sign-on, I just
>> get text text (looks like text from an .h1s file).
>>
>> I have googled for days and the closest I can find to a solution refers
>> to
>> Server 2003 and XP. I can't find anyone with this problem. I can't find
>> a
>> "Help and Support" services entry like there was on XP. The only program
>> I can find is HELPPANE.exe and I have changed and rechanged permissions
>> until my fingers are sore.
>>
>> The only thing I can find that is different is in Process Explorer (free
>> download), it shows "Builtin/Administrators" with a deny flag when I run
>> as primmary user/administrator. "Builtin/Administrators" shows a
>> "mandatory" flag when I run as Administrator or any new user I create.
>>
>> I don't have malware. I don't have a restore file that goes back as long
>> as I have had the problem. I have uninstalled tweaks and
>> freeware/purchased utility programs. I still cannot get the thing to
>> work.
>>
>> It appears that the H and S service is not running. But I can't even
>> find
>> a service to run manually to test.
>>
>> Please help.
>>
>> Thanks
>>
>>
>