godblessall

Hi, can someone help you pls?

I have been using Norman internet security software for just over a year. Last week, I decided to purchase the AVG internet security software (2-year license) at a retail shop to replace Norman, which had just expired in its 1-year license.

I tried to uninstall Norman before installing AVG from "Control Panel->Unstall a program" and it stated the status as "Successful". However the Norman sub-folder is still in the "Program File" folder. So I deleted the Norman sub-folder manually.

Now, when I tried to install AVG, it detected that my laptop is still installed with Norman AV and recommended that I uninstall it before proceeding with the installation. I went to check Microsoft Internet Security Center and found that it still states that the alert for Norman malware is still active.

How can I do a clean uninstall from Microsoft Security Center before I go ahead with installing the AVG software? I am totally frustrated with this and my laptop is currently not being protected.

Any suggestions or help is appreciated. Many thanks in advance.