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**pooch** · 10-04-2008

[quote=SIW2;852235]

Quote: Originally Posted by Russ

I've seen the threads about KB953838 not installing under XP. I'm running
Vista Home Premium and this update will not install.

I recently reinstalled Vista on my new Gateway machine using the Gateway
discs and then updated Vista with everything I could (including SP1) before
loading any software (including antivirus). KB953838 was the only thing that
wouldn't install. It keeps popping up and trying to install, but it won't.
It gets to 11% and then bombs with the very descriptive message "Code
80073715 Window Update encountered an unknown error." I've even tried
downloading the update from Microsoft as a standalone package but either I
got the wrong hotfix, or it still doesn't work as it tells me the hotfix
doesn't apply to my system.

Someone please confirm that I need this update, or if not, tell me how to
get my machine to ignore it. I clear the checkbox on the update, but it just
sits there in the system tray, taunting me.

Any help would be greatly appreciated.

Hi Russ

I have just done a lot or research into this one and not come up with any concrete answers,

The answers that I have found however are;

1. Try downloading this update again and instaling it manually you need to select the right update for your architecture.

Download details: Cumulative Security Update for Internet Explorer 7 in Windows Vista (KB953838) For 32bit version of vista

Download details: Cumulative Security Update for Internet Explorer 7 in Windows Vista x64 Edition (KB953838)For 64 bit Version of VistaEnsure that antivirus and firewall are not running for the install

2. If the above doesn't work and I am a bit sceptical about this one, but it will do no harm to try it and it has apparently worked for others, first empty the explorer cache and then uninstall the last update; Control Panel - Programs - Show installed updates.
Then try to install KB953838manually again if it installs dont forget to auto update the uninstalled update, and re-enable antivirus and firewall.

lastly if this works (or not) it would be nice if you could let me know

Pooch

10-04-2008	#3 (permalink)
pooch Vista Ultimatex64 Windows 7 build 7100 1,046 posts	Re: KB953838 won't install in Vista [quote=SIW2;852235] Quote: Originally Posted by Russ I've seen the threads about KB953838 not installing under XP. I'm running Vista Home Premium and this update will not install. I recently reinstalled Vista on my new Gateway machine using the Gateway discs and then updated Vista with everything I could (including SP1) before loading any software (including antivirus). KB953838 was the only thing that wouldn't install. It keeps popping up and trying to install, but it won't. It gets to 11% and then bombs with the very descriptive message "Code 80073715 Window Update encountered an unknown error." I've even tried downloading the update from Microsoft as a standalone package but either I got the wrong hotfix, or it still doesn't work as it tells me the hotfix doesn't apply to my system. Someone please confirm that I need this update, or if not, tell me how to get my machine to ignore it. I clear the checkbox on the update, but it just sits there in the system tray, taunting me. Any help would be greatly appreciated. Hi Russ I have just done a lot or research into this one and not come up with any concrete answers, The answers that I have found however are; 1. Try downloading this update again and instaling it manually you need to select the right update for your architecture. Download details: Cumulative Security Update for Internet Explorer 7 in Windows Vista (KB953838) For 32bit version of vista Download details: Cumulative Security Update for Internet Explorer 7 in Windows Vista x64 Edition (KB953838)For 64 bit Version of VistaEnsure that antivirus and firewall are not running for the install 2. If the above doesn't work and I am a bit sceptical about this one, but it will do no harm to try it and it has apparently worked for others, first empty the explorer cache and then uninstall the last update; Control Panel - Programs - Show installed updates. Then try to install KB953838manually again if it installs dont forget to auto update the uninstalled update, and re-enable antivirus and firewall. lastly if this works (or not) it would be nice if you could let me know Pooch
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