I don't assume anything when troubleshooting. However,
the specific error message, compared with the ISP's published
email settings, will almost always reveal the exact cause
for the problem.
--
Gary VanderMolen, MS-MVP (Mail)
"Mr. Arnold" <MR. Arnold@xxxxxx> wrote in message news:Osl5TOHKJHA.4996@xxxxxx
Quote:
>
> "Gary VanderMolen" <Gary@xxxxxx> wrote in message news:ePFJbjEKJHA.1012@xxxxxx Quote:
>> As her error message shows, Sharon is using the correct port (465).
>
> How do you know this? The ISP could have switched from 465 to 25. This doesn't account for the email client program that must be
> configured to use the correct port in either case. For all you know, WM could have totally hosed it.
>
> One never assume anything in trouble shooting or problem solving. Now maybe, you're right there with the person doing the
> pointing and clicking with the mouse and using the keyboard.