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Old 10-08-2008   #2 (permalink)
Rolando E Creagh, MD
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Re: Experience Index problem

Please advice if I am not in the correct forum for this problem.
Perhaps nobody is interested.
Cheers

"Rolando E Creagh, MD" <recreaghmd@xxxxxx> wrote in message
news:38F7AB59-D8EE-4DDA-ABA7-E3CC37589E31@xxxxxx
Quote:

> Good day gentlemen.
Quote:

>>
>> This laptop (details bellow) has a WEI of 4.3. It is asking for a refresh
>> because of new hardware (?). Nothing was changed since OS instalation,
>> except updated drivers.
>>
>> PROBLEM:
>>
>> Refreshing the WEI does not complete and it finish with the following
>> error:
>> "Cannot complete because of error reported from the operating system,
>> drivers or other component".
>>
>> INFO:
>>
>> This is the summary of the WEI:
>>
>> Component Details Subscore Base score Processor Intel(R) Core(TM)2 CPU
>> T7400
>> @ 2.16GHz 5.1
>>
>> Determined by lowest subscore
>>
>> Memory (RAM) 4.00 GB 4.7
>>
>> Graphics ATI MOBILITY FireGL V5250 4.3
>>
>> Gaming graphics 1535 MB Total available graphics memory 4.7
>>
>> Primary hard disk 182GB Free (298GB Total) 5.3
>>
>> Windows Vista (TM) Business, SP1 (Clean install in a new hard disk)
>> System
>>
>> Manufacturer LENOVO Model 2613CTO Total amount of system memory 4.00
>> GB RAM System type 32-bit operating system Number of processor cores
>> 2
>> 64-bit capable Yes
>>
>> Storage
>>
>> Total size of hard disk(s) 298 GB Disk partition (C 182 GB Free (298
>> GB
>> Total) Media drive (D CD/DVD Media drive (E CD/DVDCD/DVD (This is a
>> virtual CD/DVD)
>>
>> Display
>>
>> Display adapter type ATI MOBILITY FireGL V5250 Total available
>> graphics
>> memory 1535 MB Dedicated graphics memory 256 MB Dedicated
>> system memory 0 MB Shared system memory 1279 MB Display adapter
>> driver version 6.0.6001.18000 Primary monitor resolution 1400x1050
>> DirectX version DirectX 9.0 or better
>>
>> Network
>>
>> Network Adapter Intel(R) PRO/1000 PL Network Connection
>>
>> Network Adapter Intel(R) PRO/Wireless 3945ABG Network Connection
>>
>> Network Adapter Bluetooth Device (Personal Area Network)
>>
>> Network Adapter Microsoft Tun Miniport Adapter
>>
>> ******************************************************
>>
>> Please, how can I find and correct this error?
>>
>> Thanks for your interest.
>>
> --
> R. E. Creagh, MD FACS
> Heartburn Centre Des Moines
> HEARTBURN?? WHY??!!
> Demand a Peace Conclave!
--
R. E. Creagh, MD FACS
Heartburn Centre Des Moines
HEARTBURN?? WHY??!!
Demand a Peace Conclave!

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