"Gary VanderMolen" <Gary@xxxxxx> wrote in message
news:OWvR32JKJHA.3976@xxxxxx
Quote:
>I don't assume anything when troubleshooting. However,
> the specific error message, compared with the ISP's published
> email settings, will almost always reveal the exact cause
> for the problem.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Mr. Arnold" <MR. Arnold@xxxxxx> wrote in message
> news:Osl5TOHKJHA.4996@xxxxxx Quote:
>>
>> "Gary VanderMolen" <Gary@xxxxxx> wrote in message
>> news:ePFJbjEKJHA.1012@xxxxxx Quote:
>>> As her error message shows, Sharon is using the correct port (465).
>>
>> How do you know this? The ISP could have switched from 465 to 25. This
>> doesn't account for the email client program that must be configured to
>> use the correct port in either case. For all you know, WM could have
>> totally hosed it.
>>
>> One never assume anything in trouble shooting or problem solving. Now
>> maybe, you're right there with the person doing the pointing and clicking
>> with the mouse and using the keyboard. >
>