Understand that Best Buy is not the manufacturer, and they have
no control over what programs are on a new computer fresh from
the factory. So, they may have done a sloppy job of uninstalling,
say, Norton antivirus, before they installed Trend Micro.
Since you already ran the McAfee removal tool, you might as well
run the Norton removal tool also:
http://service1.symantec.com/Support...05033108162039
--
Gary VanderMolen, MS-MVP (Mail)
"pcb" <pcb62@xxxxxx> wrote in message news:uqwWgX1KJHA.5692@xxxxxx
Quote:
> As far as I know, no Norton or MacAfee was ever installed. Best buy installed trend micro and as noted in original posting, I
> have uninstalled it.
> I also just ran the coffee removal tool as recommended by mac above. It really messed something up and when I rebooted it
> froze. I did a cold shut down and restarted and it went into a program that tried to load an earlier saved version or
> something. It then said it couldn't fix the problem and shut down. I restarted and everything seems to be working EXCEPT my
> windows mail. Still have the same problem...
>
> Chris