Yes, restoring your computer to factory condition should fix the problem.
It just seems like it would be a lot more effort than trying a different
email program. After restoring, I recommend you try out Windows Mail
before and after reinstalling Trend Micro. Or don't reinstall Trend Micro
at all because we've seen quite a few reports here that even turning
off email scanning in Trend Micro doesn't end its bad effects on
Windows Mail.
--
Gary VanderMolen, MS-MVP (Mail)
"pcb" <pcb62@xxxxxx> wrote in message news:%23oopfLHLJHA.4292@xxxxxx
Quote:
> Ok, I've run the MacAfee and Norton removals as suggested; neither put things right. I am still unable to send messages.
>
> I don't know what is on the backup disc either; it is a set of three discs that I am assuming will format the hard drive and put
> all the original programs back in place. I agree this is the drastic move, however, if I can get this working I can deal with
> reloading my other programs over the next week or so. I've been unable to send mail for almost a month now...
>
> As for trying an alternate email program I think I have a 'change-phobia'. If I can restore my computer to original
> just-bought-it condition, then when I load my trend micro virus program, I will ensure that I tell it not to check my email...
> Would this perhaps keep this problem from happening in the future? or is it a crap-shoot.
>
> Chris
>
>
> "Gary VanderMolen" <Gary@xxxxxx> wrote in message news:%23pgRCuBLJHA.3744@xxxxxx Quote:
>> When replying, please quote the message you are replying to,
>> so there is some continuity.
>>
>> I have no way of knowing what is on that 'backup' disk.
>>
>> Before you do anything drastic, try a non-Microsoft email program:
>> http://www.mozilla.com/thunderbird/
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "pcb" <pcb62@xxxxxx> wrote in message news:u0hwfWALJHA.3808@xxxxxx Quote:
>>> That did not work either. They gave me a backup disk with my computer. If I put it in the drive and start the computer, will
>>> it straighten things out???
>>> Chris
>>
>> >