Vista Forums - View Single Post - Problems with scanner, Windows Update in Vista 64 bit

simonageorgescu · 10-13-2008

I got a new computer, HP Touch Smart All in One with Vista 64 bit. I also got a scanner, HP scanjet G4010 that was supposed to go with Vista. Yet, it doesn't install. It downloads the software, (tried both from enclosed disc and from the website) but then it gives an MSI Error Error 1935 and the installation is aborted. Also, the computer doesn't accept the XML Core services 4.0 Service Pack that I am "summoned" to install or else. I spent hours upon hours with customer support from HP trying to resolve these issues. To no avail. I am at my wits end. Can anybody help?

10-13-2008	#1 (permalink)
simonageorgescu Newbie Join Date: Oct 2008 Vista 64 bit 3 posts	Problems with scanner, Windows Update in Vista 64 bit I got a new computer, HP Touch Smart All in One with Vista 64 bit. I also got a scanner, HP scanjet G4010 that was supposed to go with Vista. Yet, it doesn't install. It downloads the software, (tried both from enclosed disc and from the website) but then it gives an MSI Error Error 1935 and the installation is aborted. Also, the computer doesn't accept the XML Core services 4.0 Service Pack that I am "summoned" to install or else. I spent hours upon hours with customer support from HP trying to resolve these issues. To no avail. I am at my wits end. Can anybody help?
My System Specs