Vista Forums - View Single Post - can't receive or send e-mail

10-14-2008

Upgrading to WLM didn't solve the problem. Any other advice?

"Gary VanderMolen" wrote:

Quote:

> Sending still fails after unselecting the SSL option?
>
> Since both sending and receiving are failing with the
> same error ("The connection to the server has failed"),
> we can't blame this on a port 25 block often encountered by
> mobile senders using a laptop.
>
> Let us know if upgrading to WLM solved the problem.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "col9snd" <col9snd@xxxxxx> wrote in message news:8C9E68DC-C3DC-49D0-AA5C-603AA4CF3D6F@xxxxxx

Quote:

> > Thank you, however that didn't work. The antivirus I'm using is McAfee. I
> > disable the settings and that still didn't work. I don't understand how it
> > could be working fine and then all of a sudden nothing. I will consider
> > upgrading to Windows Live Mail. Thanks for you help.
> >
> > "Gary VanderMolen" wrote:
> >

Quote:

> >> Regarding the send failure, go to Tools, Accounts, select that account,
> >> Properties, Advanced, and unselect the SSL option for the outgoing
> >> (SMTP) server.
> >>
> >> It isn't obvious why the receive is failing. The receive settings are correct.
> >> It is possible that the cause is interference from a non-compatible
> >> antivirus program. Which antivirus are you running?
> >> As a minimum, email scanning in the antivirus must be turned off,
> >> although that may not be sufficient to eliminate all bad effects.
> >> In a worst case scenario, your antivirus may need to be uninstalled.
> >>
> >> If turning off your antivirus email scanning function does not resolve
> >> your problem, consider upgrading to Windows Live Mail, because it
> >> is less prone to suffering bad effects from overly intrusive antivirus
> >> programs: http://get.live.com/wlmail/overview
> >>
> >> Email scanning in any antivirus must be disabled, for reasons
> >> explained here:
> >> http://thundercloud.net/infoave/tuto...ning/index.htm
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "col9snd" <col9snd@xxxxxx> wrote in message news:5E255A99-186F-4EED-AB25-511773A4A620@xxxxxx
> >> > Hello to all and to anyone that may be of some help. I know that this
> >> > question has been asked, but I still can't figure out how to send or receive
> >> > e-mails. I spoke with a Bellsouth Rep and was inform that their server is
> >> > working and that the problem is with windows mail. Can anyone instruct me on
> >> > how to fix this problem. Below is the error messeages that I am receiving.
> >> >
> >> > The connection to the server has failed. Subject 'ff', Account:
> >> > 'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol: SMTP, Port: 25,
> >> > Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E
> >> > The connection to the server has failed. Account: 'mail.bellsouth.net',
> >> > Server: 'mail.bellsouth.net', Protocol: POP3, Port: 110, Secure(SSL): No,
> >> > Socket Error: 10060, Error Number: 0x800CCC0E
> >>
> >>
> >>

>
>
>

10-14-2008	#8 (permalink)
col9snd n/a posts	Re: can't receive or send e-mail Upgrading to WLM didn't solve the problem. Any other advice? "Gary VanderMolen" wrote: Quote: > Sending still fails after unselecting the SSL option? > > Since both sending and receiving are failing with the > same error ("The connection to the server has failed"), > we can't blame this on a port 25 block often encountered by > mobile senders using a laptop. > > Let us know if upgrading to WLM solved the problem. > > -- > Gary VanderMolen, MS-MVP (Mail) > > > "col9snd" <col9snd@xxxxxx> wrote in message news:8C9E68DC-C3DC-49D0-AA5C-603AA4CF3D6F@xxxxxx Quote: > > Thank you, however that didn't work. The antivirus I'm using is McAfee. I > > disable the settings and that still didn't work. I don't understand how it > > could be working fine and then all of a sudden nothing. I will consider > > upgrading to Windows Live Mail. Thanks for you help. > > > > "Gary VanderMolen" wrote: > > Quote: > >> Regarding the send failure, go to Tools, Accounts, select that account, > >> Properties, Advanced, and unselect the SSL option for the outgoing > >> (SMTP) server. > >> > >> It isn't obvious why the receive is failing. The receive settings are correct. > >> It is possible that the cause is interference from a non-compatible > >> antivirus program. Which antivirus are you running? > >> As a minimum, email scanning in the antivirus must be turned off, > >> although that may not be sufficient to eliminate all bad effects. > >> In a worst case scenario, your antivirus may need to be uninstalled. > >> > >> If turning off your antivirus email scanning function does not resolve > >> your problem, consider upgrading to Windows Live Mail, because it > >> is less prone to suffering bad effects from overly intrusive antivirus > >> programs: http://get.live.com/wlmail/overview > >> > >> Email scanning in any antivirus must be disabled, for reasons > >> explained here: > >> http://thundercloud.net/infoave/tuto...ning/index.htm > >> > >> -- > >> Gary VanderMolen, MS-MVP (Mail) > >> > >> > >> "col9snd" <col9snd@xxxxxx> wrote in message news:5E255A99-186F-4EED-AB25-511773A4A620@xxxxxx > >> > Hello to all and to anyone that may be of some help. I know that this > >> > question has been asked, but I still can't figure out how to send or receive > >> > e-mails. I spoke with a Bellsouth Rep and was inform that their server is > >> > working and that the problem is with windows mail. Can anyone instruct me on > >> > how to fix this problem. Below is the error messeages that I am receiving. > >> > > >> > The connection to the server has failed. Subject 'ff', Account: > >> > 'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol: SMTP, Port: 25, > >> > Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E > >> > The connection to the server has failed. Account: 'mail.bellsouth.net', > >> > Server: 'mail.bellsouth.net', Protocol: POP3, Port: 110, Secure(SSL): No, > >> > Socket Error: 10060, Error Number: 0x800CCC0E > >> > >> > >> > > >
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