Quote: Originally Posted by
computer dummy 
Thanks so much for your reply!!! I did all the steps. There wasn't an exclamation point, there scanner did show in windows forum gallery and I was able to scan from there, however, when I tried to use the scanner to scan a check for direct deposit into my bank the bank's website told me there was no scanner detected in the computer.
I'm so confused....
Thanks again.
Lisa
Ah, well I'm glad the initial scanning worked for you.
As for the bank's website, that's a really hard one to troubleshoot. There's not alot I can really suggest as I didn't make the website, obviously. (haha)
Let's see, is there any option on that website to do an image upload? If so, you could use Windows Photo Gallery to import & save the image, then upload it to the bank.
Are there any plugins that are needed for the website to detect the scanner? If you are using Internet Explorer 7, you may see something similar to the following:
Obviously this is just an example, but you may see a yellow bar that needs to install something.
Or does the bank have a troubleshooting section, where you may be able to send an image to them directly? Or any alternative routes?
I'm sorry I'm useless this time around, but like I said, it's hard to troubleshoot for someone else's site. May I ask the name of the bank? If you're comfortable giving that, I could take a look and see what alternative routes they offer.
Sorry about this! Good luck.
