Sinclair

This problem started occurring 7/11 after having had the System Stability Chart Index stuck at 10 for nearly 2 months. It just randomly stops working 1/2 times a day (some day not at all) while I'm on the internet the page grays out and a box pops up that says Internet Explorer has stopped working and it gives me the option to restart the program. Google searchings have been fruitless sofar.

I did even submit to Microsoft Help and Support an incident. That’s their reply:

“Thank you for your email about issues with Microsoft® Internet Explorer®.

To enable us to help you resolve this issue, may I suggest on one of the following:

A useful resource is the Knowledge Base on our website, where we have published a large collection of articles and FAQs about our products. You can access it by going to our website at:

http://support.microsoft.com/search/?adv=1

You can also go online and visit our UK newsgroups to exchange ideas and information with other Microsoft product users. There is also the chance to talk to our Most Valued Professional (MVP).

http://support.microsoft.com/newsgroups/default.aspx

If you do not find the answer you are looking for and wish to discuss your alternative support options, please call our Customer Support team on 0870 60 10 100. The lines are open from 8am to 6pm, Monday to Friday, excluding public holidays.

Thank you again for getting in touch.

Kind regards,

AZMA NASEER
Customer Service Professional
Microsoft Customer Services

Error details:

Log Name: Application
Source: Application Hang
Date: 11/20/2008 10:46:09 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: MIAMI29LM
Description:
The program iexplore.exe version 7.0.6001.18000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel. Process ID: 1194 Start Time: 01c94af458053573 Termination Time: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-11-20T09:46:09.000Z" />
<EventRecordID>21870</EventRecordID>
<Channel>Application</Channel>
<Computer>MIAMI29LM</Computer>
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>7.0.6001.18000</Data>
<Data>1194</Data>
<Data>01c94af458053573</Data>
<Data>0</Data>
<Binary>430072006F00730073002D007400680072006500610064000000430072006F00730073002D00700072006F00630065007300730000000000</Binary>
</EventData>
</Event>

Log Name: Application
Source: Application Hang
Date: 11/20/2008 11:59:11 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: MIAMI29LM
Description:
The program iexplore.exe version 7.0.6001.18000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel. Process ID: 1694 Start Time: 01c94afed4f31113 Termination Time: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-11-20T10:59:11.000Z" />
<EventRecordID>21879</EventRecordID>
<Channel>Application</Channel>
<Computer>MIAMI29LM</Computer>
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>7.0.6001.18000</Data>
<Data>1694</Data>
<Data>01c94afed4f31113</Data>
<Data>0</Data>
<Binary>430072006F00730073002D0074006800720065006100640000000000</Binary>
</EventData>
</Event>


Clicking on the " More information” link then yes to “sending information across Internet I am taken to this page that says “no user action required”

http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows%20Operating%20System&ProdVer=5.2&EvtID=1002&EvtSrc=Application%20Hang&LCID=1033

I am at a complete loss and I hope in someone’s help out there.

(I am running Vista Ultimate SP1 fully patched.)