John20

Rachel,

The problem is not in downloading the installer. That seems to work fine. Just to make sure I had the latest version, I did it again after I got your message. And the installer file seems to work fine. In fact, I get the message that "The application was installed successfully."

The problem occurs when I try to open the application. I double click and nothing happens. I have tried rebooting my computer, but no luck opening the app then either. No error message either.

Now, this may be a dumb question, but do I need to have Vista installed on my computer?

John