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Old 01-06-2009   #6 (permalink)
Mike


 
 

Re: WLM 9 - Video kaput 'We are unable to run audio & video setup'

Guys

Sorted!

I uninstalled the Windows Live Suite from Control Panel and then googled to
find a Microsoft link for a download of WLM2008. Everything works fine now.
Wish it worked in WLM2009, though because the GUI is much nicer

I'll keep an eye out for a fix and hopefully this won't take too long!

Best regards

Mike

"Nik" wrote:
Quote:

> Jonathan. Please look at my post Windows Messenger 9. Same problem with a
> built in Cam and Audio on the ASUS using XP SP3. Nik
>
> "Jonathan Kay [MVP]" wrote:
>
Quote:

> > Hi Mike,
> >
> > Just out of curiosity, which camera are you trying to use anyway?
> >
> > Like Nicolas said, this is a common compliant but there hasn't been enough data to really
> > determine what the problem is (at least I've not figured out the common link yet). I'd
> > suggest uninstalling the entire Live suite in the Programs and Features applet in the Control
> > Panel and going back to 8.5/2008 since this is obviously a feature you need/use.
> >
> > --
> > Jonathan Kay
> > Microsoft MVP - Windows Live Messenger
> > MSN Messenger/Windows Messenger
> > MessengerGeek Blog: http://www.messengergeek.com
> > Messenger Resources: http://messenger.jonathankay.com
> > (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> > --
> >
> >
> > "Mike" <Mike@xxxxxx> wrote in message
> > news:76EC630C-5A29-425F-85EA-27185400A7AA@xxxxxx
Quote:

> > > Hi there
> > > I've seen a few posts on other boards relating to this problem. When I
> > > updated from WLM2008 to 2009, Messenger suddenly refused to do video or audio
> > > calls at all (giving a message that the Cam could not be started and may be
> > > busy etc....)
> > >
> > > When I try to run Audio & Video setup from the Tools menu, it returns an
> > > error message that says 'We are unable to run audio & video setup'
> > >
> > > I can log in fine and send and receive instant messages and see contacts and
> > > all was fine before the upgrade from 2008 to 2009.
> > >
> > > If someone could help with this it would be much appreciated - I normally
> > > have video chats with my sister in Greece several times a week and am missing
> > > these very badly!
> > >
> > > Running Vista 32 SP1
> > >
> > > Many thanks
> > >
> > > Regards
> > >
> > > Mike
> >
> >
> >
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