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Old 01-06-2009   #8 (permalink)
Jonathan Kay [MVP]
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Re: WLM 9 - Video kaput 'We are unable to run audio & video setup'

Hi Nik,

Yep I saw it, but like I told Mike, beyond downgranding I have no other advice right now.

I can tell you however that my ancient Intel CS430 webcam works fine though.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Nik" <Nik@xxxxxx> wrote in message
news:27A9036C-AD04-4943-B898-90425DCD7E42@xxxxxx
Quote:

> Jonathan. Please look at my post Windows Messenger 9. Same problem with a
> built in Cam and Audio on the ASUS using XP SP3. Nik
>
> "Jonathan Kay [MVP]" wrote:
>
Quote:

>> Hi Mike,
>>
>> Just out of curiosity, which camera are you trying to use anyway?
>>
>> Like Nicolas said, this is a common compliant but there hasn't been enough data to really
>> determine what the problem is (at least I've not figured out the common link yet). I'd
>> suggest uninstalling the entire Live suite in the Programs and Features applet in the
>> Control
>> Panel and going back to 8.5/2008 since this is obviously a feature you need/use.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>>
>> "Mike" <Mike@xxxxxx> wrote in message
>> news:76EC630C-5A29-425F-85EA-27185400A7AA@xxxxxx
Quote:

>> > Hi there
>> > I've seen a few posts on other boards relating to this problem. When I
>> > updated from WLM2008 to 2009, Messenger suddenly refused to do video or audio
>> > calls at all (giving a message that the Cam could not be started and may be
>> > busy etc....)
>> >
>> > When I try to run Audio & Video setup from the Tools menu, it returns an
>> > error message that says 'We are unable to run audio & video setup'
>> >
>> > I can log in fine and send and receive instant messages and see contacts and
>> > all was fine before the upgrade from 2008 to 2009.
>> >
>> > If someone could help with this it would be much appreciated - I normally
>> > have video chats with my sister in Greece several times a week and am missing
>> > these very badly!
>> >
>> > Running Vista 32 SP1
>> >
>> > Many thanks
>> >
>> > Regards
>> >
>> > Mike
>>
>>
>>
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