Vista Forums - View Single Post - WLM 9 - Video kaput 'We are unable to run audio & video setup' mes

BulldogWpg · 01-12-2009

Yes, I too ran into the same problem with a fresh out of the box Acer Aspire 5520 when installing WLM 2009. Acer's response was quite clear. They are not responsible for 3rd party software installation? I did as most have I uninstalled the whole WLM 2009 Essentials in remove/install programs and loaded in WLM 8.5 which has no issues whatsoever? So I feel WLM 2009 still has some issues to correct before they offer a free upgrade, like maybe attach a warning of possible incompatibility, until they develop a fix for this particular issue? Not meaning to slam them because it does happen not only with Microsoft, just that what an inconveinance for inexperienced users. But yes downgrading is the immediate solution at this time until it is corrected from what I see.

TTFN

Quote: Originally Posted by Jonathan Kay [MVP]

Hi Nik,

Yep I saw it, but like I told Mike, beyond downgranding I have no other advice right now.

I can tell you however that my ancient Intel CS430 webcam works fine though.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: Jonathan Kay, MessengerGeek - Windows Live
Messenger Resources: MSN/Windows Messenger Resources
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"Nik" <Nik@xxxxxx> wrote in message
news:27A9036C-AD04-4943-B898-90425DCD7E42@xxxxxx

Quote:

> Jonathan. Please look at my post Windows Messenger 9. Same problem with a
> built in Cam and Audio on the ASUS using XP SP3. Nik
>
> "Jonathan Kay [MVP]" wrote:
>

Quote:

>> Hi Mike,
>>
>> Just out of curiosity, which camera are you trying to use anyway?
>>
>> Like Nicolas said, this is a common compliant but there hasn't been enough data to really
>> determine what the problem is (at least I've not figured out the common link yet). I'd
>> suggest uninstalling the entire Live suite in the Programs and Features applet in the
>> Control
>> Panel and going back to 8.5/2008 since this is obviously a feature you need/use.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: Jonathan Kay, MessengerGeek - Windows Live
>> Messenger Resources: MSN/Windows Messenger Resources
>> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>>
>> "Mike" <Mike@xxxxxx> wrote in message
>> news:76EC630C-5A29-425F-85EA-27185400A7AA@xxxxxx
>>
>>
>>

01-12-2009	#18 (permalink)
BulldogWpg Vista Home Premium 32bit 1 posts	Re: WLM 9 - Video kaput 'We are unable to run audio & video setup' Yes, I too ran into the same problem with a fresh out of the box Acer Aspire 5520 when installing WLM 2009. Acer's response was quite clear. They are not responsible for 3rd party software installation? I did as most have I uninstalled the whole WLM 2009 Essentials in remove/install programs and loaded in WLM 8.5 which has no issues whatsoever? So I feel WLM 2009 still has some issues to correct before they offer a free upgrade, like maybe attach a warning of possible incompatibility, until they develop a fix for this particular issue? Not meaning to slam them because it does happen not only with Microsoft, just that what an inconveinance for inexperienced users. But yes downgrading is the immediate solution at this time until it is corrected from what I see. TTFN Quote: Originally Posted by Jonathan Kay [MVP] Hi Nik, Yep I saw it, but like I told Mike, beyond downgranding I have no other advice right now. I can tell you however that my ancient Intel CS430 webcam works fine though. -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: Jonathan Kay, MessengerGeek - Windows Live Messenger Resources: MSN/Windows Messenger Resources (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation -- "Nik" <Nik@xxxxxx> wrote in message news:27A9036C-AD04-4943-B898-90425DCD7E42@xxxxxx Quote: > Jonathan. Please look at my post Windows Messenger 9. Same problem with a > built in Cam and Audio on the ASUS using XP SP3. Nik > > "Jonathan Kay [MVP]" wrote: > Quote: >> Hi Mike, >> >> Just out of curiosity, which camera are you trying to use anyway? >> >> Like Nicolas said, this is a common compliant but there hasn't been enough data to really >> determine what the problem is (at least I've not figured out the common link yet). I'd >> suggest uninstalling the entire Live suite in the Programs and Features applet in the >> Control >> Panel and going back to 8.5/2008 since this is obviously a feature you need/use. >> >> -- >> Jonathan Kay >> Microsoft MVP - Windows Live Messenger >> MSN Messenger/Windows Messenger >> MessengerGeek Blog: Jonathan Kay, MessengerGeek - Windows Live >> Messenger Resources: MSN/Windows Messenger Resources >> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation >> -- >> >> >> "Mike" <Mike@xxxxxx> wrote in message >> news:76EC630C-5A29-425F-85EA-27185400A7AA@xxxxxx >> >> >>
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