Quote: Originally Posted by
stuann 
hi i really am a novice. this is what windows said
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 39.
Problem signature
Problem Event Name: PnPDeviceProblemCode
Architecture: x86
Hardware Id: IDE\CdRomHL-DT-ST_DVDRAM_GSA-T40N________________JP01____
Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
PnP problem code: 00000027
Driver name: cdrom.sys
Driver version: 6.0.6001.18000
Driver date: 01-21-2008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
i have had computer for 2 months now,think i need to get someone in who knows what they are doing until i get this sussed out.
Windows usually just has a driver that works fine for cdroms. I would recommend running a virus scan if you havent already. I have a newer acer notebook myself what model is it??? I have been on the acer site a few times and can look as well.
Possibly try a repair. When booting hit f8 a few times then
choose command prompt
Then type in the blinking cursor-
chkdsk /r
It may repair the driver. Otherwise try this
Go to device manager
then click on the dvd rom
then driver tab of the dvd rom.
Then choose roll back driver.
That may help.