You should allways check that drivers are available, before upgrading the
o/s, particularly if its a large OEM pc/Laptop - and of course it may
invalidate any warranty or support
"Matt Danger" <Matt.Danger.3m717a@xxxxxx> wrote in message
news:Matt.Danger.3m717a@xxxxxx
Quote:
>
> FYI: I have a VAIO VGN-CS215J. I upgraded to Vista Ultimate for
> business reasons. When you change the pre-installed operating system
> there is no driver available for your Motion Eye webcam. Here is the
> support chat:
>
> Jimmy_> Hi Matt. Welcome to Sony Online Support. I'm Jimmy. Please
> allow me a moment to review your concern.
>
> Jimmy_> Thanks for waiting, Matt. I'm sorry for the inconvenience you
> are experiencing as the Camera is not working with the Notebook. I'll be
> happy to assist you with this concern.
>
> Jimmy_> May I ask some question to find the cause and resolve the
> issue? Thank you.
>
> Matt> Yes please
>
> Jimmy_> As per the information available online, your Computer is
> supplied with Microsoft Windows Vista Home Premium as the Operating
> System and it is also compatible with the Windows XP Operating System.
>
> Jimmy_> Have you changed the preinstalled Operating System to any other
> Vista versions?
>
> Matt> Yes - I bought the computer yesterday. Upgraded to Vista Ultimte
> this morning.
>
> Jimmy_> I'm sorry to inform you that Sony Computers are designed
> specifically to work with the Sony OEM version of Windows with which
> they are shipped.
>
> Jimmy_> *The Applications and Drivers that shipped with the computer
> are designed for use with the Sony pre-installed OEM Vista version of
> Windows only. They may not work under the retail Windows Vista Ultimate
> environment.*Matt> I need Vista Ultimate for business reasons. Is there
> any other option for this webcam and the OS I am running?
>
> Jimmy_> *Furthermore, at this moment we are not supporting the upgrade
> to Windows Vista Ultimate for this model of Notebook as none of the
> Vista Ultimate Drivers are released by Sony till date.*
>
>
> --
> Matt Danger
> ------------------------------------------------------------------------
> Matt Danger's Profile: http://forums.techarena.in/members/matt-danger.htm
> View this thread:
> http://forums.techarena.in/vista-har...ces/919218.htm
>
> http://forums.techarena.in
>