"Mike" <texan767@xxxxxx> wrote in message
news:db030128-752d-44ad-89c7-2fc6d4148ab5@xxxxxx
On Feb 3, 7:44 pm, "Patrick Keenan" <t...@xxxxxx> wrote:
Quote:
> "Mike" <texan...@xxxxxx> wrote in message
>
> news:a0204e22-a0b7-408a-bbd3-baf946d32003@xxxxxx
> On Feb 3, 7:50 am, "Steve Cochran" <scoch...@xxxxxx> wrote:
>
>
> Quote:
> > Try removing your mail account after disabling Trend Micro, then close
> > and
> > reopen Winmail and add it back again. If this is a Hotmail account, then
> > WinMail might not work.
>> Quote:
> > "Mike" <texan...@xxxxxx> wrote in message
> Quote:
> >news:774282a3-e85d-490c-9ae3-bc61cf93e5a4@xxxxxx
> Quote:
Quote:
> > > Running Home Premium & recently I started having mail problems.
> > > "Server unexpectedly terminated the connection... socket error 10053
> > > error number: 0x800CCC0F"
> > > Most of what I've read refers to disabling virus scanning or deleting
> > > a digital id, but there is no digital ID & I have disabled virus
> > > (Trend Micro 2007) scanning & still no help.
> > > Any other suggestions?
>
> I would have tried deleting & adding the mail account back in, but no
> one could tell me the user's password.
> =================
>
> Oh, that's an *easy* one if the account exists and has the password saved.
> Google, "mailpv".
>
> This utility will search and display the servers, usernames and passwords
> for various mail systems.
>
> Most anti-virus apps detect this as malware, so you need to keep a copy
> offline, but it is an extremely helpful tool for this kind of situation.
>
> HTH
> -pk Thanks for the tip!
=================
You're welcome, though the real trick with this utility can be figuring out
how to deal with the reaction of clients who suddenly realize that you
didn't need them around to figure out their passwords.
It can, in some cases, raise some subtle trust issues; in other cases, it's
relief that you can fix it. I've found that it's best to not make a big
thing of it, and I often use it in the presence of the client, explaining
calmly what I'm doing and explaining that it's necessary to be sure that you
have the accurrate information right away - which means that you're done
sooner and thus they pay less. You can also give them a copy of the
resulting file for their records.
Sometimes you can just quietly get the job done, and nobody is the wiser.
Meanwhile, if it's a regular client you can save it yourself and be prepared
the next time, and be done faster.
HTH
-pk