THEHITMAN311

I just got a XPS630i and had a problem with a game i was trying to install. So i called XPS and they said to wipe the hard drive so i did. I got the game to work but now when i try to rip or play a cd in the E drive it gives me a error msg. The msg says the disc my be damaged or dirty. It does this with every disc i try. It also will not show the license of the cd. It will not play only the first song of any cd. Befor i wiped the hard drive the cd drive worked fine ripped and played cd's fine. So be for i spend 5 hours on the phone again so they can tell me to wipe the hard drive again can some1 help me plz. My coputer is the XPS630i has x64 widows and its a quad core if any 1 needs something more about the pc to help me let me know