Internet connection Difficulties

Charlie3

New Member
i have started this thread on behalf of a friend.

He claims that when he updated chrome, and internet explorer a week ago he found that none of his browsers worked(firefox, opera etc that i gave him on a cd were no differnet). Only some the programs still managed to update themselves(advanced system care) windows update finds available updates but wont download or install them.

The taskbbar icon show he is connected,

Also he has a wierd boradband connection with avanti comunications if that is any use.

He would appreciate all help and as he is out of warranty he would like a free solution.

Charlie

Hope this forums is as good as it has been, thanks.
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 546
    CPU
    2.8 GHZ
    Memory
    4 GB
    Hard Drives
    640 GB
    Internet Speed
    2 MBS
Charlie,

It's not much to go on. Can he roll back to a date prior to the update of Chrome and IE?
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics Card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Keyboard
    Dell Quietkey
    Mouse
    Dell Optical
    Internet Speed
    10 MBPS
this is what makes it so akward, i dont know all that much.

when i was over there today i tryed a system restore but the latest date was only a few days ago and even that didnt make a differnece.

is there somthing that all the browsers need that may have been acidently altered, removed?

also when in ie and a page fails to load and you click on diagnose problems it says the problem cant be resovlved and that he should contact support.

Should he just take it to say pc world to get it looked at?
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 546
    CPU
    2.8 GHZ
    Memory
    4 GB
    Hard Drives
    640 GB
    Internet Speed
    2 MBS
does he have a 64 bit vista? does the 64 bit IE browser still work?

has he disabled his firewall (completely) then tried to connect?
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q9550 @ 4Gig / Titan Fenir
    Motherboard
    XFX 780i
    Memory
    4GB OCZ PC2-8500C5 DDR2
    Graphics Card(s)
    Gainward GTX260/216 SLI
    Sound Card
    Creative X-FI Xtreme Gamer
    Monitor(s) Displays
    Dell UltraSharp 2209WA 22"
    Screen Resolution
    1680x1050
    Hard Drives
    western digital raptor 10000rpm sata
    PSU
    OCZ Modstream 700w
    Cooling
    Titan Fenir
    Keyboard
    Razer Reclusa
    Mouse
    Logitech G5 Gamer
    Internet Speed
    8mb
It might be better if you could take possession of his pc for a while so we can GRILL you on the details, and you can quickly respond.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics Card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Keyboard
    Dell Quietkey
    Mouse
    Dell Optical
    Internet Speed
    10 MBPS
he dosent have 64bit and he certainly wont let me have his pc!

I'll just tell him to take in to get repaired.

Thanks anyway

Charlie
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 546
    CPU
    2.8 GHZ
    Memory
    4 GB
    Hard Drives
    640 GB
    Internet Speed
    2 MBS
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