WINDOWS LIVE- unauthorized access need to close acct ASAP

Sem81

New Member
This has been an ongoing problem for a year and a half and at this point I am clueless and am considering taking it to a lawyer. Most people know that there is no way to reach a POC in regard to a hotmail or msn account...so i have been giventhe run around and have tried all that the online support suggestions guide me to do. My sister passed away December 2008. I have repeatedly closed her hotmail account..but windows live does not REALLY close the account until after 270 days of not logging in. So there is some hacker that keeps going into my sisters account, reactivating it and sends spam email out to hundreds of people. At this point literally hundreds of emails have been sent from my sisters in box since she has passed away. I DON'T WANT 270 DAYS....I WANT HER ACCOUNT DELETED IMMEDIATELY. Why is that so hard? I mean it's kind of freaky when people get emails from someone who has been dead for over 1 year. I closed her account for the 3rd time about 2 months ago...and I though finally it worked. But guess what? I sent her an email and didn't get that undeliverable message. I found that her account was reopened and between April and May hundreds of emails have been sent from her inbox. What am I supposed to do other than contact my sister estate lawyer to contact MSN legal department?
 

My Computer

Have you tried "changing the password" to the account, then not using it for 270 days?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion Desktop
    CPU
    Intel E2220 Dual 2.40 ghz 2400 mhz 2 core
    Memory
    4gb Ram, 3.87gb physical memory, 7.95gb virtual meory
    Graphics Card(s)
    Nvidea
    Internet Speed
    DSL 1.5
Yes...that's what I tried last time, so I was convinced it would work. I've reset the password again as well as the security questions and closed the acct today..so hopefully it will work.
 

My Computer

I’m sorry for your grief; we had the same problem happen when my father passed away in January. We were told only he could close the account. Bla bla bla. What I did to minimize the damage to others was this: Go into the account and delete all of the contacts that are saved. Then set the receiving emails to only known contacts and the rest go to junk mail. Since you deleted all the contacts all the mail will go into the junk folder, and then set the junk emails to be deleted immediately. And make sure you send Microsoft all the junk mail reports the account is getting, they closed my fathers after a month.
 

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My Computer

System One

  • Manufacturer/Model
    HP Pavilion M9040N Elite Desktop PC
    CPU
    2.4 GHz Intel Core 2 Quad Processor Q6600
    Motherboard
    Intel G33 Express Chipset
    Memory
    4 GB RAM DDR2-SDRAM PC5300 @ 667Mhz
    Graphics Card(s)
    Nvidia 8800 GTS 640 MB
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 22'' Widescreen
    Screen Resolution
    1680X1050
    Hard Drives
    Serial ATA Dual 320 GB hard drives (640 GB total) and HP HD3000S Personal Media Drive 300 GB USB 2.0 External Hard Drive
    Case
    Standard HP Case
    Cooling
    3 Fans and heat sink
    Keyboard
    Microsoft Comfort Curve Keyboard 2000
    Mouse
    Microsoft Compact Optical Mouse 500
    Internet Speed
    DSL 2GB
    Other Info
    Upgraded the power supply to 600Watt, in order to get the Nvidia 8800 graphics card to run. And added 1GB of memory even through 32 bit Vista will not use it all.
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