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Red X in Box in Outlook

  1. #1



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    Red X in Box in Outlook

    When I open an email that has applets (?) to display funny pictures to accompany a joke, I only see a box with a red x where a picture should be. The applet does not run. I use IE 8 and OS Vista 64. I have Java 6, Update 20 installed. From the Java Control Panel I can not set Java as Default for browser because box next to Microsoft Internet Explorer has a check but is grayed out. Also, per Java Help I should be able to enable Java by going to Tools, Internet Options, Advance Tab and scroll to "Java" but there is no Java shown. I have located and enabled Scripting for Java applets in custom Level of Internet Options.

    Anyone have any ideas what the problem is and how to correct it?

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  3. #2



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    Re: Red X in Box in Outlook

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  4. #3



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      Thread Starter

    Re: Red X in Box in Outlook

    Unfortunately, no. I was already set up this way but still not working. I also use Norton Internet Security if that matters.

    When I open an email using Outlook, I see the text but if pictures, all I see is the box with a red x plus the pictures show as attachments on the message line.

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  5. #4



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    Re: Red X in Box in Outlook

    Try this, open Outlook, go to Tools, Trust Center, Automatic downloads, and uncheck or check what you want to do.

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  6. #5



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      Thread Starter

    Re: Red X in Box in Outlook

    Thanks. This helps but when I get to where I can see controls, all the selections in Automatic Downloads are checked except the first box for Don't download pictures automatically but they are all grayed out until I check the box beside Don't, then the selections below are active. This doesn't seem right but I checked it anyway and still no change when I do this.

    Any thoughts?

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  7. #6



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    Re: Red X in Box in Outlook

    Back up your registry before you try this.

    Just use Regedit to browse to the following registry key:
    \HKCU\Software\Microsoft\Office\12.0\Common\BlockHTTPImages and change the value 1 to 0 (zero).
    It will depend on the version of Outlook you are using. I use 2007 and did not find that key.

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  8. #7



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      Thread Starter

    Re: Red X in Box in Outlook

    Thanks. I backed up the registry and then went searching. I could not find the key. I also use Outlook 2007

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  9. #8
    Ashvin Busviah's Avatar

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    Re: Red X in Box in Outlook

    Exit out of Outlook on the machine with the issue

    On run type in "Regedit"

    Navigate and open the following registry:
    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\
    OutlookSecureTempFolder
    In the below box the there should be something like %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\ . Highlight the line and delete it.
    Close out and reopen Outlook

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  10. #9



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      Thread Starter

    Re: Red X in Box in Outlook

    I followed the recommendation and got as far as opening 11.0. The only choices were -Common and -Word so I could not continue.

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  11. #10
    Ashvin Busviah's Avatar

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    Re: Red X in Box in Outlook

    are you using microsoft outlook?? Do you have full office package on your computer or you are accessig your email via website??

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