Problems with WLM attachments

P

Peter Slavid

Member
I use WLM Desktop Build 15.4 on Vista Home Basic SP2

I use it to access 4 different mail accounts from different vendors and this problem applies to ALL the accounts.

I cannot open or save ANY attachments (regardless of extension) from ANY of the accounts.

I can drag the attachment to the desktop and open it perfectly well there, but if I try to double click it from within the mail item, or to right-click "open", or to Save or Print - nothing happens, no error message - nothing!

This has been going on for a couple of months.

Any ideas??
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
Welcome, I have not reviewed all the suggestions given in the above post. However, I would suggest the following if the above does not help

Run a full anti virus scan
Download and run a full, updated scan with Malwarebytes.
If that does not help
Try with another browser.
Finally try a clean boot.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7


Actually, now that I think about it try the clean boot after the scans, It may be your antivirus stopping the attachments from opening. Be sure to untick your anti virus, too with the clean boot.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
None of that has any effect. I have run various anti-malware scans. Remember I am running WLM Desktop - it doesn't run in a browser!

richc46 said:
Welcome, I have not reviewed all the suggestions given in the above post. However, I would suggest the following if the above does not help

Run a full anti virus scan
Download and run a full, updated scan with Malwarebytes.
If that does not help
Try with another browser.
Finally try a clean boot.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7


Actually, now that I think about it try the clean boot after the scans, It may be your antivirus stopping the attachments from opening. Be sure to untick your anti virus, too with the clean boot.
Click to expand...
 

My Computer

System One

You unticked your anti virus during the clean boot, with no effect?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Try opening another administrator user account and see if the mail works.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Last edited:

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
Suggestions only :

1. Check your anti-virus program that you have installed.
If it has e-mail scanning option and is enabled, please disable it.
At worst, disable the entire AV program and see if that solves the problem.

2. Open WLM > Tools > Safety Options > Security >
under Virus Protection .... uncheck " Do not allaow attachments .... "
under Download Images .... uncheck " Block images and other external contecnt .... "

3. Here are the tutorials about UN-able to open attachments directly from Windows Mail and Windows Live Mail :

For powerpoint attachments :
http://www.winhelponline.com/blog/unable-to-open-pps-ppt-from-windows-mail-or-wlm/

For pdf attachments :
http://www.winhelponline.com/articles/236/1/Unable-to-open-PDF-attachments-from-Windows-Mail.html

For doc attachments :
http://www.winhelponline.com/blog/unable-to-open-doc-attachments-windows-mail-or-wlm/
 

My Computer

System One

OK - I have rebooted with all anti-virus software disabled - no change
Item 2 was done ages ago
The tutorials are no help because this problem occurs with EVERY type of attachment

Interestingly attachments will print direct from the mail item, they just won't open or save. To view them I have to drag them to the desktop and then they open normally
 

My Computer

System One

I just started having problems opening attachments in Windows Mail today. I have version 6.0.6000.16386.
I first was notified that Windows Media Player had crashed, I then went to Windows mail to see if I could open up a attachment with the Player. I clicked on the paper clip but there were none. I foud out if I double clicked it would open up the e-mail and then double click on the attachment of that mail and the player would pop up and the attachment would play. All of my attachments are gone even in my save folders. Also the print has changed in the From---To ---Subject line. It is like the setting has been changed. Info. on the player crash below:
Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6002.18311
Application Timestamp: 4c8e2d72
Fault Module Name: wmp.dll
Fault Module Version: 11.0.6002.18311
Fault Module Timestamp: 4c8e47da
Exception Code: c000001d
Exception Offset: 0001449f
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 8d34
Additional Information 2: a21c2f553e6daafc19cee3efd029bee4
Additional Information 3: 5d3d
Additional Information 4: 13040732d3feb950819586cacdd5e92f
I need help on this one, thanks.
 

My Computer

System One

  • Manufacturer/Model
    H P Pavilion s3120n
    CPU
    AMD Athlon 64X2 Dual Core Processor 4200+ 2.20GHz
    Motherboard
    M2Nc51-AR
    Memory
    Ram 2.0 GB
    Graphics Card(s)
    NVIDIA GeForce 6150 LE Graphis
    Sound Card
    Realtex
    Monitor(s) Displays
    ViewSonic VX2035WM
    Screen Resolution
    1680X1050 pixels
    Hard Drives
    320GB 7200RPM Serial ATA
    PSU
    AC Bel Model#PC6012
    Cooling
    fan
    Keyboard
    PS2
    Mouse
    PS2
    Internet Speed
    10 down 1 up
    Other Info
    Computer has had the motherboard, power pak and tv tuner replaced. Using HP Deskjet F440 Printer, and IE9.

My Computer

System One

P.S.
This is my personal opinion.....

I had the WLM 2011 version and I hated it. The layout is completely different and I had nightmare trying to find the options.

I switched back to 2009 version which is a very much similar to WM, so there is no need for learning new procedures, unlike 2011 version.
 

My Computer

System One

Thank you for your suggestions. The only thing that I had downloaded was IE9 yesterday so I rolled back to IE8 and everything is ok now. With the IE9 I had to double click on the subject and then double click on the attachment in the body of the e-mail as there were no paper clips. With the IE8 I could get to the attachment in two clicks and then the pop up do you want to open this file etc. As soon as I clicked yes the media player would open.
The IE9 is a lot faster and loads the web page quick and I am sure I will go back to it in a few days.
I just wanted to find out the cause first. I guess the security in IE9 blocked any mail that had a picture or video in it as I could not get even one to open. As soon as I reinstalled IE8 everything was ok.
Again thank you and I will check out WLM.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    H P Pavilion s3120n
    CPU
    AMD Athlon 64X2 Dual Core Processor 4200+ 2.20GHz
    Motherboard
    M2Nc51-AR
    Memory
    Ram 2.0 GB
    Graphics Card(s)
    NVIDIA GeForce 6150 LE Graphis
    Sound Card
    Realtex
    Monitor(s) Displays
    ViewSonic VX2035WM
    Screen Resolution
    1680X1050 pixels
    Hard Drives
    320GB 7200RPM Serial ATA
    PSU
    AC Bel Model#PC6012
    Cooling
    fan
    Keyboard
    PS2
    Mouse
    PS2
    Internet Speed
    10 down 1 up
    Other Info
    Computer has had the motherboard, power pak and tv tuner replaced. Using HP Deskjet F440 Printer, and IE9.
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