unable to access internet with browsers but can ping in cmd

Gymmay2

Member
For a couple years I have had to roll back certain Windows security updates,, because they would prevent my browser from connecting to any websites. At first I thought it was a networking issue, but I was able to ping Google with cmd and able to access Windows updates, so clearly the connection itself is fine. So, as I said, for years I have rolled back any updates that caused this problem, which were usually about 1 per month. A few months ago I tried to install and us FireFox, but it could not connect to the browsers, even though ie could. I read somewhere that ie9 could possibly fix any issues. I was using ie7, and in order to download ie9 I had to download a lot of the updates I had restticted in the past to maintain connection to browsers. So I did and now nothing works aside from pinging and windows updates. I shouldn't have to restrict OS updates to use my laptop.

I posted this on the Windows forums when this first happened a few months ago and they were less than helpful, often ignoring the fact that I am connected to the internet, just unable to connect to browsers or update my AntiVirus or any other programs. I have checked the firewall and there are exceptions for the browsers, and I have even disabled it temporarily with no success. I used the diagnosis tool in ie9, but it says there is no problem.

I am at a loss, and wondering if it might be easier to reformat. Any help would be greatly appreciated.
 

My Computer

Which anti-virus are you using? Some have a firewall.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Which anti-virus are you using? Some have a firewall.

Symantec is my main, but i also downloaded the free version of Advanced SystemCare 5 to essentially get a second opinion once this issue arose a few months ago to see if there was an undetected registry error or something else deeper.
 

My Computer

My Computer

Welcome
I dont think its a problem that you have to reformat or even try System Restore.
Ignore the title of this tutorial and try solution.
http://www.vistax64.com/tutorials/114310-internet-explorer-reset.html
If that does not work
Make a full anti virus scan and download and make a full scan with Malwarebytes.
They must be the FULL scans and UPDATE first
If nothing works, test with a clean boot. (for Vista and Seven
http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
Finally update your network drivers.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Okay, i did Step One and Step Two with no luck. Did you want me to repair my install, or should i ignore that last step?


Also, since i don't have the ability to connect to anything but Windows updates, i can't upgrade my anti-virus or network drivers, unless i grab a file from the local library using their internet and loading it on a flash drive.




EDIT: BTW, now my ie doesn't finish loading to tell me it wasn't able to connect. Instead, it's constantly spinning and "ieframe.dll" appears in the tab title.
 

My Computer

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Even though you said that you tried already, the problem seems to be with IE. Dont know where to go, if you cant even load it.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Even though you said that you tried already, the problem seems to be with IE. Dont know where to go, if you cant even load it.

It was launching, it just wasn't ending it's attempt to connect to the page. I updated the homepage from whatever hp redirect page to Google, and it is now complete it's attempt, albeit unsuccessful, but it is ending the try. The homepage change occured after i reset ie.

Here is why i don't think the problem is ie. When ie7 worked months before, after rolling back certain windows updates, firefox was not able to connect to any pages even thoug ie could. When i installed windows updates and ie7 stopped connecting, i installed ie9 fresh and it didn't connect to the internet from the beginning.
 

My Computer

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I would suggest going to Tools, Internet Options, Advanced and Restore Advanced Settings in IE. It sounds like one of the options there has changed.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
My apologies. I didn't open that link.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Have you tried other computers on your network? Do you have both synaptic and advanced system care installed? Multiple anti-viruses and firewalls can conflict and cause problems. Also under accessories you should see a shortcut of IE no add-ons. Try that.

To reset IE settings from control panel click on internet options. Click on the advanced tab and then the reset button. Under the connections tab click on lan settings. Make sure that the box beside "use a proxy server for your lan" is NOT checked unless you know for sure that you use a proxy connection. If it isn't checked change automatically detect settings.
 

My Computers

System One System Two

  • Operating System
    Windows 8.1 Industry Pro x64
    Manufacturer/Model
    HP Pavillion Elite HPE-250f
    CPU
    Intel i7 860 Quad core 2.8 ghz
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5770 1 gb ram
    Monitor(s) Displays
    Alienware 25 AW2521HF
    Screen Resolution
    1920x1080 &1680x1050
    Hard Drives
    1 TB x2
    Other Info
    https://www.cnet.com/products/hp-pavilion-elite-hpe-250f/
  • Operating System
    Windows 2012 R2 Data center/Linux Mint
    Manufacturer/Model
    Dell Poweredge T140
    CPU
    i3 9100 3.6GHz, 8M cache, 4C/4T
    Memory
    8GB 2666MT/s DDR4 ECC UDIMM
    Screen Resolution
    1680x1050
    Hard Drives
    1 TB & 360 GB x2
    Other Info
    https://www.dell.com/en-us/work/shop/productdetailstxn/poweredge-t140?~ck=bt
Yes, the computer I have been posting here on is wired into the router. The wireless is not the issue because phones and a tablet are connected to it and they work fine.

I've done multiple virus scans and disabled any scanner not being used when another was. I've disabled all firewalls, with no change. I've also did the no add-ons IE, someone previously suggested it.
 

My Computer

I prefer IE 8. You might try it just to see if it makes any difference. You would uninstall IE 9 first.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
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