Solved Adobe flash player not installing

gooddayz

Member
I use Firefox and out of the blue, noticed that when I tried to play a YouTube video, I got a blank screen. I have tried using the Adobe uninstaller and then reinstalling the program several times. When I go into Adobe help and it does the test to see if you have Flash Player, I get a blank screen - even after I've installed it. In my Uninstall Programs window, it is listed but does not have a size. Does anyone have any suggestions on how to remedy this? Thanks!
 

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Thank you, Tom. I had already gone the Revo route but tried it again -- actually did the slowest, advanced uninstall mode! Did the install process of Flash from the Adobe site.... still did not work. :confused: I went into the Adobe Help - Flash Player help. At the very beginning, it says "The Flash Player version and OS of your computer are displayed in the box below:" and no "box below" ever shows up... just blank space. :eek:When I look in the Control Panel - Uninstall window... Flash is listed but has no size!! How about that??!!! :shock: What's next? I read somewhere that document & settings files hang out and keep Flash from completely installing. I've tried to look for those but am not savvy enough to know what I am looking at. :confused: I also thought Revo would take out any of that stuff.:confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::eek:
 

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Thank you, Tom. I had already gone the Revo route but tried it again -- actually did the slowest, advanced uninstall mode! Did the install process of Flash from the Adobe site.... still did not work. :confused: I went into the Adobe Help - Flash Player help. At the very beginning, it says "The Flash Player version and OS of your computer are displayed in the box below:" and no "box below" ever shows up... just blank space. :eek:When I look in the Control Panel - Uninstall window... Flash is listed but has no size!! How about that??!!! :shock: What's next? I read somewhere that document & settings files hang out and keep Flash from completely installing. I've tried to look for those but am not savvy enough to know what I am looking at. :confused: I also thought Revo would take out any of that stuff.:confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::confused::eek:

That's a shame, looks like we'll have to try harder then! It's getting late here, so I'll do some more research and get back to you tomorrow. Just to warn you, I'm right in the middle of my a-level exams at the moment, so I won't be able to reply very quickly - I aim to reply at least once a day though.

Regarding the issue about no size appearing in your list of installed programs, I wouldn't worry about that. About 40% of my programs have no size showing in that list. But funnily enough, my Flash does have a size. I'll look into this as well.

Tom
 

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    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
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    Integrated on motherboard
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    23" LG LCD/LED IPS
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    1920*1080
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    2x500GB Seagate FreeAgent 5400rpm
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    Microsoft Desktop 2000 Wireless Keyboard
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Hi gooddayz,

No worries :) It's nice to get away from revision now and then.

Have you tried reinstalling FireFox? That would be the next thing to try.

Tom
 

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    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
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    Corsair TX650W V2 (80+ Bronze)
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    NZXT Phantom 410
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Have you tried firefox safe mode?
 

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I did restart in safe mode but did not know where to go from there. I did go into YouTube to see if I could view the video in safe mode... well, could not.
If I reinstall Firefox will I lose all my bookmarks?
I found a recommendation to go to "Troubleshooting Information" under "Help". It was also recommended that it might be good to "reset Firefox". I guess when that is done, all extensions are lost. Is that something I should do? What does that mean to "lose all the extensions"? Again, thank you!
 

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    8 gb
    Graphics Card(s)
    ATI Radeon HD 5770 1 gb ram
    Monitor(s) Displays
    Alienware 25 AW2521HF
    Screen Resolution
    1920x1080 &1680x1050
    Hard Drives
    1 TB x2
    Other Info
    https://www.cnet.com/products/hp-pavilion-elite-hpe-250f/
  • Operating System
    Windows 2012 R2 Data center/Linux Mint
    Manufacturer/Model
    Dell Poweredge T140
    CPU
    i3 9100 3.6GHz, 8M cache, 4C/4T
    Memory
    8GB 2666MT/s DDR4 ECC UDIMM
    Screen Resolution
    1680x1050
    Hard Drives
    1 TB & 360 GB x2
    Other Info
    https://www.dell.com/en-us/work/shop/productdetailstxn/poweredge-t140?~ck=bt
I just reinstalled Firefox. It is doing the same thing. When I go to YouTube, it tells me to install the pluggin (which is Adobe Flash). When I try to install from that message, download fails & has a link where I can install it manually so I download it (from the Adobe site).... save it on my desktop...then install. Works through 50% of the installation then just zips through remaining 50%. It appears Adobe Flash is not installed.

I did try the firefox safe mode....
 

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Ok... after spending waaaayyyyyy too much time on this and doing lots of things I didn't need to do... In searching here and there I found that Flash has a problem with realplayer or vice versa and to fix all I needed to do was to go into realplayer's preferences and uncheck a box.. voile ... problem immediately eliminated ... all is well now... thank you for your time & help, though, guys!!!
 

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Ah. I am not familiar with real player. Please tell us which box.
 

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System One System Two

  • Operating System
    Windows 8.1 Industry Pro x64
    Manufacturer/Model
    HP Pavillion Elite HPE-250f
    CPU
    Intel i7 860 Quad core 2.8 ghz
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5770 1 gb ram
    Monitor(s) Displays
    Alienware 25 AW2521HF
    Screen Resolution
    1920x1080 &1680x1050
    Hard Drives
    1 TB x2
    Other Info
    https://www.cnet.com/products/hp-pavilion-elite-hpe-250f/
  • Operating System
    Windows 2012 R2 Data center/Linux Mint
    Manufacturer/Model
    Dell Poweredge T140
    CPU
    i3 9100 3.6GHz, 8M cache, 4C/4T
    Memory
    8GB 2666MT/s DDR4 ECC UDIMM
    Screen Resolution
    1680x1050
    Hard Drives
    1 TB & 360 GB x2
    Other Info
    https://www.dell.com/en-us/work/shop/productdetailstxn/poweredge-t140?~ck=bt
Open realplayer - go to drop down menu in realplayer symbol at top left & click on preferences -- click on "Download & Recording" at bottom of list on left - unchecked "Enable web download & recording for these installed browsers". Firefox was not listed in there but after I unchecked that box, it now works perfectly!!!
 

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Open realplayer - go to drop down menu in realplayer symbol at top left & click on preferences -- click on "Download & Recording" at bottom of list on left - unchecked "Enable web download & recording for these installed browsers". Firefox was not listed in there but after I unchecked that box, it now works perfectly!!!

Hi gooddayz,

Thanks for sharing your solution with us, I'm sure other people experiencing this issue will really appreciate your efforts :)

Tom
 

My Computer

System One

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    Intel Core i7 3770K @4.4GHz
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    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
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