I think I agree with the consensus here and will normally manage to solve any problems myself using the internet.
When I have to speak to someone, if for example I have solved the problem and have to arrange a replacement item of hardware, what really annoys me is the person on the other end of the line who will not listen and just reads their script.
They refuse to listen to you and the fact that you probably have a little bit more experience than they do and have already checked the basics.
I can support Roy69 in his experience with Talk Talk
, ( or should that be Talk , Don't Listen), who kept me on the line for an hour at a clients to arrange replacement of a "DEAD" modem. I eventually escalated the call explained to the supervisor the tests I'd completed, ( took about 1 minute ), gave the delivery details and received the replacement in two days, So I'd just say to anyone starting out in the support business "use your ears first"
OK rant over