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Blue Screen Problem

  1. 31 Jul 2009 #1


    crop_circlemaker

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    Blue Screen Problem

    My pc crashes seemingly at random points in the day, this morning it crashed 3 times and has not since. The info at blue screen is as follows:
    STOP: 0x000000D1 (0x83A00000, 0x00000002, 0x00000000, 0x8ABE4108)
    e100b325.sys Address 8ABE4108 Base at 8ABD8000, Date Stamp 45ddde2f

    I have no idea what this means or how to remedy it, please help!
    The Minidump file is attached:MINI.zip
    Thanks in advance


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  2. 31 Jul 2009 #2
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    archie123

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    Re: Blue Screen Problem

    e100b325.sys is an Intel network driver so try reinstalling that first , also update all you drivers including motherboard (chipset drivers)

    It might also be a good idea to update to service pack 2 (your dump file shows your still running 1)

    if you still have problems come back and we can have a closer look at your .dmp file (im a bit pressed for time at th mo )

    and if you have anymore bluscreens pst up your .dmp files

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  3. 04 Aug 2009 #3


    crop_circlemaker

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    Re: Blue Screen Problem

    ok updated the service pack, and updated all the drivers one by one. Has been fine and then went 5 mins ago, this time the blue screen showed
    STOP: Ox000000D1 (0x85C06000, 0x00000002, 0x00000000, 0x89FDE108)
    TDI. SYS Address 85C06000 Base At 85C00000 Date Stamp 47919136
    e100b325.sys - Address 89FDE108 Base At 89FD2000, Date Stamp 45ddde2F
    Mini.zip
    Help please

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  4. 04 Aug 2009 #4


    usasma

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    Re: Blue Screen Problem

    The e100b325.sys is associated with your Intel Pro Network Adapter.
    TDI.SYS is also associated with networking.

    I'm not able to analyze minidumps until Thursday or Friday, but if you'd like to have a go at it, follow the instructions here: Diagnosing Bsod's (originally posted 02Oct08) - Vox

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  5. 04 Aug 2009 #5
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    delphin

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    Re: Blue Screen Problem

    Its clearly a network adapter and driver related problem.

    Bott up in safe mode and rename the e100b325.sys to e100b325.bak. you can find the file in c"\windows\system32 directory

    Restart your computer in normal mode and check. It will create a new file named e100b325.sys.

    If not rename e100b325.bak. to e100b325.sys.

    also check you have any previous verson of the e100b325.sys. file.

    http://www.realtime-vista.com/admini...hadow_copy.htm

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  6. 04 Aug 2009 #6


    crop_circlemaker

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    Re: Blue Screen Problem

    System blue screened again about 20 mins after the original BS. Found the file e100....sys renamed it in safe mode, restarted in normal mode and found it had not created a new file so changed it back. Am running Bitdefender for Malware and it has not come up with anything. I am away tomorrow so will try to follow the rather long instructions for analising the mini dump - although it does look a little out of my understanding.

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  7. 04 Aug 2009 #7


    usasma

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    Re: Blue Screen Problem

    The BSOD instructions appear daunting, but just follow the procedure step-by-step and you'll be able to generate the dump analysis.

    FWIW - this could be a driver issue with the network card, it could be an issue with the BitDefender if you're using the Internet Security version, it can be a hardware problem with your networking card, or it can be a problem with Windows.

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  8. 06 Aug 2009 #8


    crop_circlemaker

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    Re: Blue Screen Problem

    hmm, ok i'll give it a go, I am using Bitdefender Internet Security 2009. I'll see what goes as I steadily work through it this morning. Removed 10 malware bits Bitdefender missed though.

    Last edited by crop_circlemaker; 06 Aug 2009 at 05:28 AM.
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  9. 06 Aug 2009 #9


    crop_circlemaker

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    Re: Blue Screen Problem

    no not having any luck here. No MEMORY.DMP file shows up. I have done a search for the file and selected to show hidden files, however I cannot locate it. The minidump file won't open in the debugging tool....Its turning into a bit of a nightmare. Please help. Here's another minidumnp file - worth noting that the service pack didn't complete as the pc blue screened again, so I have safe moded it and am downloading now. when downloading the servicepack in safe mode it stuck on 19% and allowed the mouse to move for a few seconds every 30 seconds. Taskmanager wouldn't open to see if the download was not responding.

    Last edited by crop_circlemaker; 06 Aug 2009 at 05:51 AM. Reason: update on status
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  10. 06 Aug 2009 #10
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    delphin

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    Re: Blue Screen Problem

    Quote Originally Posted by crop_circlemaker View Post
    no not having any luck here. No MEMORY.DMP file shows up. I have done a search for the file and selected to show hidden files, however I cannot locate it. The minidump file won't open in the debugging tool....Its turning into a bit of a nightmare. Please help. Here's another minidumnp file - worth noting that the service pack didn't complete as the pc blue screened again, so I have safe moded it and am downloading now. when downloading the servicepack in safe mode it stuck on 19% and allowed the mouse to move for a few seconds every 30 seconds. Taskmanager wouldn't open to see if the download was not responding.
    Download and run hijackthis, post the logfile here

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