plz help me --blue screen problem

V

VIJAYMY4RDS

New Member
hi all
i bought a new lap top. When ever i tried to safely remove my external hard disk a blue screen appears and it is restarting the system and at the booting screen it is showing me that" system was not shutdown properly ".etc

plz help me out
thanks in advance
 

Attachments

  • Minidump.zip
    151.3 KB · Views: 12

My Computer

System One

Hi,

I have analysed your Minidumps:

IRQL_NOT_LESS_OR_EQUAL
STOP: 0x0000000a

Drivers referenced:

  • ntoskrnl.exe x 8
  • ndisuio.sys x 1
Usual Cause: Device Driver

Make sure ALL your drivers are up to date. In particular, make sure your external hard disk drivers are up to date. Make sure Windows is fully up to date. Download and run the free Malwarebytes Anti-Malware. What exact external hard disk driver are you using?
Also, these drivers are very old and need to be updated:

2006:

  1. secdrv.SYS
  2. peauth.sys
  3. Null.sys
  4. Swenum.sys
2007:

  1. spldr.sys
  2. spsys.sys
  3. PxHlpa64.sys
  4. HDAudBus.sys
Good luck,

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
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